Anouk Bernard

Key Responsibilities:

• Recruit and onboard new ISOs and broker partners to submit MCA deals.
• Manage relationships with existing ISOs and agents, providing support, updates, and feedback on submissions.
• Review and evaluate merchant applications submitted by ISOs for accuracy and viability.
• Coordinate with underwriting and funding teams to ensure timely processing and decision-making.
• Negotiate deal structures to meet both merchant and company goals.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Provided exceptional customer service to members, addressing queries and concerns promptly.
• Monitored club activities and identified areas for improvement.
• Established relationships with club members with trustworthy actions and professionalism.
• Marketed and sold club amenities to clients, directed staff towards assisting clients.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.