Ansarradeen Sulaiman
Pembroke Pines
Summary
Dynamic Service Technician with extensive experience at Hobart, excelling in equipment maintenance and client relationship management. Proven track record in implementing preventive maintenance schedules, significantly reducing downtime. Adept at training junior technicians, fostering a culture of excellence and safety, while ensuring compliance with industry standards. Committed to optimizing operational efficiency and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Service Technician III
Hobart
Orlando
08.2019 - Current
- Inspected, diagnosed, and repaired commercial and industrial equipment—including scales, wrappers, and other high-value machinery—to ensure peak performance, operational safety, and compliance with manufacturer standards.
- Performed routine and advanced maintenance on industrial and commercial kitchen equipment, improving efficiency, reliability, and extending the service life of assets.
- Developed and implemented preventive maintenance schedules, effectively reducing unexpected breakdowns, minimizing downtime, and optimizing productivity.
- Provided technical training and mentorship to junior technicians, reinforcing best practices, safety protocols, and troubleshooting techniques to elevate team performance.
- Led and assisted with appliance installations and project completions at both residential and commercial sites, ensuring proper setup, calibration, and customer satisfaction from project start to finish.
Service Technician
American Healthy Vending
Orlando
04.2015 - 08.2019
- In person follow up of company phone and internet leads, scheduling and conducting on-site meetings with potential customers and businesses to assess needs, present solutions, and secure service agreements for new vending locations.
- Maintained and repaired vending machines across multiple high-traffic locations, ensuring optimal performance, product quality, and uptime.
- Performed advanced on-site repairs and troubleshooting of mechanical, electrical, and software-related issues using specialized diagnostic tools, ensuring rapid problem resolution and minimal downtime.
- Ensured strict compliance with safety regulations during all service and repair activities, adhering to both company policies and industry standards.
- Provided hands-on training and mentorship to new technicians on proper equipment handling, preventive maintenance techniques, and troubleshooting procedures.
- Built strong client relationships through clear communication, professional service, and proactive follow-ups, resulting in increased customer satisfaction, repeat business, and long-term service contracts.
General Manager
Papa Johns
Orlando
03.2010 - 04.2015
- Directed daily operations of a high-volume pizza franchise, overseeing production, service, and delivery functions to consistently meet sales and customer satisfaction targets.
- Managed all aspects of business operations including strategic budgeting, staffing, scheduling, inventory control, and sales forecasting to drive revenue growth and operational efficiency.
- Recruited, trained, and supervised team members on customer service protocols, product quality standards, and operational best practices, resulting in improved service ratings and employee retention.
- Ensured full compliance with local, state, and federal food safety and sanitation regulations through routine inspections, training programs, and strict adherence to health codes.
- Oversaw inventory management and supply chain logistics, reducing waste, preventing stock shortages, and negotiating with suppliers for cost-effective purchasing.
- Optimized labor resources by creating efficient, data-driven staff schedules aligned with peak business hours, minimizing overtime costs while maintaining service quality.
- Conducted regular performance reviews to provide constructive feedback, identify skill gaps, and implement personalized development plans for team growth.
- Delivered comprehensive onboarding and skills training for new hires, ensuring quick integration into the team and consistent adherence to company policies and operational procedures.
Education
Certificate of completion - Commerical equipment Service Technology
Hobart Technician School
Troy06.2025
Certificate of completion - Major Appliance and Refrigeration Technician
Miami Lakes Education Center
Miami12.2022
Certificate of completion - Automotive Service Technology
Sheridan Tech
Hollywood06.2017
High School Diploma -
McArthur High School
Pembroke Pines05-2010
Skills
Equipment maintenance and repair
Preventive maintenance
Client relationship management
Installation and commissioning
Field service management
Quality control and assurance
Regulatory compliance
Equipment inspection
Hobart Certificates of Achievement
- Service Fundamentals – Comprehensive training in Hobart’s service protocols, troubleshooting methods, and safety procedures
- Cooking Equipment – Specialized expertise in installation, maintenance, and repair of Hobart cooking systems
- Warewash Equipment – Certified in servicing dishwashers, glasswashers, and related sanitation equipment
- Food Machines – Skilled in maintaining and repairing slicers, mixers, grinders, and other Hobart food preparation machinery
- Wrapper & Scales – Proficient in calibration, maintenance, and repair of commercial wrapping and weighing systems
References
References available upon request.
Awards
- Highest sale comp (Papa Johns)
- Highest sales growth (Papa Johns)
- Highest order growth (Papa Johns)
- Excellent Customer Service (American Healthy Vending)
- Top technician of the month (Hobart)
- Top 5 technician of the month (Hobart)
- Leadership Awards (Hobart)
- Excellent Customer Service (Hobart)
- Top Productive Technician (Hobart)
References
References available upon request.
Timeline
Service Technician III
Hobart
08.2019 - Current
Service Technician
American Healthy Vending
04.2015 - 08.2019
General Manager
Papa Johns
03.2010 - 04.2015
Certificate of completion - Commerical equipment Service Technology
Hobart Technician School
Certificate of completion - Major Appliance and Refrigeration Technician
Miami Lakes Education Center
Certificate of completion - Automotive Service Technology
Sheridan Tech
High School Diploma -
McArthur High School
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