Charlie Roetz
Woodbury,NJ
Summary
Experienced and highly skilled Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
35
35
years of professional experience
Work History
Service Technician III
CBRE
West Deptford, NJ
07.2018 - 09.2022
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
Technician
Intelligrated Systems
Philadelphia, PA
02.2017 - 06.2018
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on [Equipment].
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Performed complex mechanical alignments and calibration of equipment to quality standards.
- Performed routine maintenance on [Equipment] for manufacturing operations.
- Utilized control mechanisms and hands-on procedures to operate machines.
- Determined maintenance requirements and assigned repairs to qualified employees.
- Kept work consistently compliant with 5S standards.
- Managed team performance by training, mentoring, disciplining and motivating employees.
Composite Fabricator
Boeing Defense And Space Group
Ridley Park, PA
09.1986 - 04.2016
- Measured extruded products to identify imperfections and adjusted controls to adhere to project specifications.
- Exemplified positive attitude as team member in dynamic, fast-paced environment and remained composed and professional during complex challenges.
- Monitored process and work station information to guarantee accuracy and avoid workflow impediments.
- Adjusted equipment for new product line and performed troubleshooting to deliver quality in operations.
Education
High School Diploma -
Highland Regional High School
Blackwood, NJSkills
- Mechanical Abilities
- Analytical Thinking
- Coordination and Scheduling
- Customer Service
- Hand Tool Knowledge
- Expertise in Installations
- Installation and Repair
- Attention to Detail
- Regulatory Compliance
- Service Ticket Accuracy
- Verbal and Written Communication
- Safety Procedures Adherence
- Preventive Maintenance
- Power Tool Proficiency
- Replacing Parts
- Equipment Demonstration
- Diagnosing Malfunctions
- Technician Assistance
- Reading Comprehension
- Inspecting Machinery
- Professional and Courteous
- Equipment Maintenance and Installation
- Work with Minimal Supervision
- Facility Upkeep
Timeline
Service Technician III
CBRE
07.2018 - 09.2022
Technician
Intelligrated Systems
02.2017 - 06.2018
Composite Fabricator
Boeing Defense And Space Group
09.1986 - 04.2016
High School Diploma -
Highland Regional High School
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