Jason Krenn
Jenison,MI
Summary
Adept Service Technician III with a proven track record at Johnson Controls, I excel in installation, repair, and preventive maintenance, enhancing customer satisfaction significantly. My ability to communicate complex technical information clearly and my strong analytical thinking have led to increased first-time fix rates. Renowned for attention to detail and exceptional customer service, I consistently exceed employer expectations.
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
6
6
years of professional experience
Work History
Service Technician III
Johnson Controls
06.2019 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Education
High School Diploma -
Lee High School
Wyoming, MI11-1995
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Equipment troubleshooting
- Professional and courteous
- Mechanical aptitude
- Analytical thinking
Timeline
Service Technician III
Johnson Controls
06.2019 - Current
High School Diploma -
Lee High School
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