Anselmo J. Carrion

Facilitate interpretation and translation to an our online customers when applicable in the following duties and processes:

• Provide timely and accurate responses to customer inquiries regarding products, services, and policies.
• Assist customers in resolving issues with their accounts or orders.
• Create reports of customer service activities for management review.
• Receive incoming calls from customers and responded to inquiries about product features and benefits.
• Resolve customer complaints in a timely manner by addressing root causes of the issue.
• Develop relationships with customers through friendly interactions over the phone.
• Maintain current knowledge of company products, services, and processes.
• Follow up with customers after calls to ensure satisfaction with service provided.
• Initiate contact with customers via telephone or email when necessary.
• Work closely with other departments to resolve complex customer issues.
• Adhere strictly to departmental policies and procedures at all times.
• Assist team members with difficult calls or queries when required.
• Develop and implemented strategies to improve customer service, increase sales, and maximize profitability.
• Monitor store operations including inventory control, budgeting, pricing and merchandising.
• Analyze sales figures and forecast future sales volumes to plan promotions accordingly.
• Ensure compliance with company policies and procedures as well as applicable laws and regulations..
• Develop promotional campaigns that increased brand awareness within the local community.
• Plan monthly work schedules to ensure adequate coverage during peak business hours.
• Assist customers in selecting appropriate merchandise based on individual needs and requirements.
• Manage website content updates, including product descriptions and images.

Facilitated interpretation and translation to an estimated 90% of Branch company customers. My acting interpretation and translation services were applicable in the following duties and processes:

• Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
• Conducted interviews with prospective clients to gather information regarding loan applications.
• Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
• Prepared loan documents such as commitment letters, closing statements, promissory notes and deed of trust.
• Ensured compliance with all federal, state and local regulations related to mortgage lending.
• Negotiated terms and conditions of loan agreements with borrowers.
• Maintained current knowledge of secondary market trends, government programs and other available financing sources and shared information with customers.
• Reviewed appraisals to ensure accuracy and completeness prior to submission to underwriting department and also to customers.
• Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
• Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
• Interacted with title companies, attorneys, surveyors and other third parties involved in the loan process.
• Resolved borrower complaints in a timely manner while providing excellent customer service.
• Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.
• Educated customers on various aspects of mortgage financing options available, interpreted translated data to Spanish when necessary.
• Performed periodic quality control reviews on completed files prior to funding.
• Created reports summarizing activities such as originations, denials and delinquencies.
• Attended industry events and seminars in order to stay abreast of changes in the mortgage banking industry.
• Participated in team meetings, trainings conducted by management staff regarding updates on products, services offered by the company, interpreted and translated data from English to Spanish when necessary.
• Met with applicants to obtain information for loan applications and answer questions about loan process.
• Developed and maintained relationships with local real estate agents.
• Helped clients fill out loan applications and find ideal loan options.
• Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
• Developed loan contracts and explained contract terms to clients, interpreted and translated data to Spanish when necessary.
• Reviewed client documentation and contracts for discrepancies and mistakes.
• Developed and recommended personal or commercial loan packages for clients.
• Prepared reports for customers with delinquent and irreconcilable account
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• Advised clients on market trends and local real estate conditions, helping them make informed decisions.
• Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
• Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
• Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
• Conducted open houses and showings of properties to prospective buyers.
• Answered inquiries from potential buyers regarding features of property listings.
• Generated leads through networking activities, cold calling prospects, referrals.
• Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
• Responded promptly to customer inquiries via phone or email regarding available properties.
• Attended industry events such as conferences or seminars related to real estate topics.
• Managed real estate transactions from initiation to closing.
• Represented buyers and sellers in major real estate transactions.
• Scheduled home viewings with potential buyers.
• Generated list of properties to meet specific client needs.
• Served as local real estate expert, advising customers on market dynamics and home prices.
• Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.

Facilitated interpretation and translation to an estimated 40% of Dental Office patients. My interpretation and translation services were applicable in the following duties and processes when interacting with patients, Dentists, and staff:

• Monitored and recorded patient vital signs, including temperature, pulse rate, blood pressure and respiration.
• Assisted in dental procedures, such as scaling and root planing.
• Performed routine laboratory functions, including taking alginate impressions for study models.
• Sterilized instruments and equipment in accordance with established protocols.
• Provided instruction to patients on proper oral hygiene techniques and preventive care measures.
• Prepared trays of instruments for dental procedures.
• Maintained inventory of supplies used during treatments.
• Assisted dentist in the administration of local anesthetics and nitrous oxide sedation.
• Educated patients on post-operative instructions regarding diet, medications and activities.
• Took intraoral radiographs using digital X-ray equipment per doctor's orders.
• Set up operatories with appropriate instruments for each procedure prior to patient arrival.
• Instructed patients on how to use prescribed oral health aids and products, both in English and Spanish.
• Fabricated provisional crowns, bleaching trays and custom impression trays from alginate impressions or stone casts when necessary.
• Ensured that all paperwork was completed accurately prior to patient departure from office visit.
• Obtained informed consent forms from patients prior to performing any treatment procedure and interpreted and translated from English to Spanish.
• Reviewed medical histories with each patient before beginning a new course of treatment.
• Organized lab cases for dentists by tracking progress throughout production cycle until delivery back to practice.
• Provided chairside assistance during periodontal surgeries as needed.
• Gathered medical information, dental health history and vitals from patients.
• Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
• Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
• Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
• Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
• Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
• Laid out dental instruments and equipment before procedures.
• Escorted patients to exam rooms while making friendly conversation both in English and Spanish to prepare for cleanings and procedures.
• Educated patients on treatment procedures and post-procedure home care, both in English and Spanish.
• Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
• Created bitewing, panoramic and periapical X-ray images for dentist to review.
• Scheduled cleanings and dental appointments for patients using appointment software.
• Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
• Supported dentist with completing minimally invasive and advanced surgical procedures.
• Protected patients by sterilizing instruments and equipment between every consultation.
• Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums, both in English and Spanish.
• Instructed patients on postoperative care to protect dental work and promote healing, both in English and Spanish.
• Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
• Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration, both in English and Spanish.
• Positioned patients for treatment by making chair adjustments and prepared necessary equipment for procedures.
• Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
• Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
• Documented patient records with procedures performed and added notes taken to charts.
• Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
• Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
• Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
• Explained dental services and payment plans to help patients make informed decisions, both in English and Spanish.
• Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
• Updated patient records with new data and treatment information.
• Conducted client interviews in Spanish to ensure a thorough understanding of their needs.
• Developed strategies to help clients learn Spanish quickly and effectively.
• Facilitated communication between Spanish speaking individuals and English speaking organizations.
• Drafted written translations of oral statements made by individuals or groups.
• Advocated on behalf of patients in need of language assistance services.
• Collaborated with healthcare/dental providers to ensure accurate interpretation of medical terminology.
• Provided guidance on cultural differences when communicating with patients from diverse backgrounds.
• Edited translated material for grammar, punctuation, style, clarity, tone, and consistency.
• Researched dialects spoken throughout Latin America to better assist patients with regional variations.
• Supplied thorough, accurate and ethical interpreter services for patients/individuals with limited English speaking skills.
• Reviewed and translated documents, forms and technical materials in both English and Spanish.
• Provided appropriate contextual information to increase clients understanding of translations.
• Maintained confidentiality of data during interpreting sessions due to sensitive nature of discussions.
• Delivered real-time, accurate oral translations and interpretations for clients/patients.
• Sat in on meetings to provide members with oral translations of conversations and information.
• Identified and resolved conflicts in translation or interpretation of words or concepts.
• Provided translation to patients about patients pharmacy prescription.