Anshu Sapkota
Bear,DE
Summary
Passionate about problem-solving and innovation. Completed Full Stack Development Bootcamp in August 2024 to merge skills in customer service and public relations with cutting-edge technology. Looking for entry-level software development position to create seamless, user-centric applications that exceed user expectations and make a meaningful impact in the digital landscape.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bankruptcy Specialist-Team Lead
Deluxe
10.2024 - Current
- Achieved consistent performance beyond client benchmarks through advanced processing techniques.
- Performed detailed batching of checks, invoices, and coupons per specific client instructions while leading the team.
Application Processor/Trainee
Citi
12.2022 - 05.2024
- Improved application accuracy by meticulous processing, reducing errors by 15%
- Achieved 103% productivity processing 100 applications per cycle with Intelligent Transport Systems
Manager/Customer Service Representative
Amenity IT Solutions
02.2021 - 09.2021
- Managed customer service operations to increase efficiency and boost satisfaction by 20%
- Led business meetings to strategize and enhance operational efficiency, ensuring effective team coordination
Public Relations Officer
Rajdhani Model College
12.2018 - 09.2021
- Increased brand reputation by 25% through strategic marketing campaigns
- Boosted stakeholder satisfaction by 15% through strategic media outreach for positive coverage
Front Desk Manager
Spaces Magazine
10.2018 - 02.2021
- Facilitated visitor, client, and staff relations to boost staff productivity by 15% through professional and hospitable assistance
- Successfully orchestrated a 50% reduction in visitor complaints, resulting in a notable 25% upsurge in client satisfaction ratings
Education
Bachelor of Science -
Wilmington University
New Castle, DEFull Stack Development - undefined
Tech Elevator
Online Remote08.2024
Master of Arts (MA) - Literature
Tribhuvan University
Kathmandu, Nepal01.2022
Certification
SQL for Data Analysis | LinkedIn | 2024-06
Timeline
Bankruptcy Specialist-Team Lead
Deluxe
10.2024 - Current
Application Processor/Trainee
Citi
12.2022 - 05.2024
Manager/Customer Service Representative
Amenity IT Solutions
02.2021 - 09.2021
Public Relations Officer
Rajdhani Model College
12.2018 - 09.2021
Front Desk Manager
Spaces Magazine
10.2018 - 02.2021
Full Stack Development - undefined
Tech Elevator
Master of Arts (MA) - Literature
Tribhuvan University
Bachelor of Science -
Wilmington University