Product management professional with expertise in defining PRDs and Agile specifications, delivering high-quality digital products. Proven planner and problem solver with extensive experience across hi-technology, manufacturing, healthcare, and logistics sectors. Strong background in Agile and Scrum methodologies, complemented by strategic planning and team leadership skills. Achievements include driving business growth and profitability through innovative management practices and fostering strong client relationships.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Manager
HCL America Inc
08.2023 - Current
Working with client BNSF Railway as Business Architect / Product owner
Partnering with the Business and IT team for business architecture discussions.
Drive ideation workshops (design) and assist in post-ideation workshops to rationalize, prioritize and the subsequent synthesis of 'high level ideas' and concepts generated in the workshops.
Collaborate with enterprise architects to understand EA requirements generated by business strategies and operational requirements.
Provide guidance during the design and development of business solutions, ensuring the design fits within the overall enterprise architecture.
Develop desired target state architecture models with ARCHIMATE/ BPMN, ensuring alignment with business goals and requirements.
Produce target architecture definition document that supports business goals and requirements.
Facilitate requirements gathering to include ideation, epic generation, process modeling (ARCHIMATE/ BPMN), and story creation.
Daily liaison with business and technology stakeholders in identifying, cataloguing, and mapping foundational Business Architecture viewpoints in ARIS tool.
Incrementally develop the business process architecture in ARIS platform that is aligned to and prioritized by the modernization roadmap and input from the business owners and functional SMEs.
Lead business case development for each project at all levels of decomposition.
Identify value realization opportunities and monitor for success from both a BPR and IT perspective.
Conduct root cause & constraint analysis and develop conceptual 'to-be' fully elaborated Epics and high-level features.
Provide subject matter expertise to feature teams in planning, solution definition and software engineering.
Being responsible for the end-to-end performance, security and other nonfunctional requirements.
Coordinate with development activities, evaluate and report performance of project, Design, code, test & review development activities.
Manager
HCL Technologies
04.2021 - 08.2023
Managed the execution of multiple digitalization initiatives for client Signify Lighting, within the Quality function, from vendor selection to solution deployment, ensuring alignment with business goals and requirements.
Captured business processes, defined requirements, and evaluated vendor capabilities for COTS solutions, resulting in streamlined procurement and deployment of strategic planning and portfolio management tools.
Conducted workshops, created PRDs, and developed user story maps to capture detailed business and IT requirements for FMEA and problem-solving solutions, leading to successful MVP testing in two locations.
Assistant Consultant / Product Owner
Tata Consultancy Services
01.2016 - 04.2021
Worked with multiple accounts in Retail, Hi-Tech and Manufacturing ISU as consultant/ product owner to help customers in their Digital Transformation/ Product development journeys.
Worked with client Walgreens Pharmacy as Product Owner responsible for conducting biz. workshops, defining MVP / product roadmap, creating detailed specifications & delivering Pharmacy management features like Patient Management, Refills through multiple channels, integration with MDM and 3rd party providers.
Launched Web based reporting application to drive automation of P&L & WIP calculations for 70% of New Venture solution delivery teams for client McKinsey & Company for tracking revenue, profitability & other key OKRs.
Ensured user-driven design, created mock-ups (in Invision/ Figma) by regularly interacting with users, UI/UX team members & engineering team; worked closely with engineering team for effective implementation.
As Digital Consultant interviewed stakeholders, conducted company, competitor & industry analysis to ascertain digital maturity of customer and created Digital Strategy & Roadmap aligned to Organization's objectives.
Defined Digital Strategy for global cement manufacturer to impact biz. model & improve customer engagement, formulated roadmap to increase revenue by 15% & optimize operations leading to $1.2 Mn/yr. savings at a plant.
Created business case, specifications, use cases & product flow diagrams for mfg. customer for Driver app, to provide route optimization, monitor driving behaviour, collect proof of delivery & manage reverse logistics.
Mapped Customer Experience Journey to pain points for existing CRM, Dealer & Warranty Management systems, evaluated & provided recommendation for adoption of next-gen CRM DMS for leading Indian Auto. manufacturer.
Created storyboard and worked with vendor to build Augmented Reality based Plant Prop app used for showcasing Smart Manufacturing use cases to customers at TCS Executive Briefing Centre.
Software Engineer 2
Cisco Video Technologies (previously NDS)
12.2011 - 11.2014
Contributed to Agile transformation journey where we moved from delivering deployable software once in 3 months to delivering deployable software every 2 weeks leveraging CI/CD and automation framework.
Defined and delivered features for Cisco Videoscape product as part of product/ tools development activities by interacting with customer engineers, delivery managers & line managers for customers.
Developed Picture-In-Picture feature which was deployed on five set-top box (STB) products and launched just before start of FIFA World Cup 2014 for new customer account BeIN Sports worth $10 million.
Delivered Video-on-Demand feature for STBs a leading Middle Eastern client using Agile (Scrum) methodology - was involved in estimation, feasibility analysis, planning & implementation of user stories/functional requirements.
Contributed to product innovation by presenting feature ideas & creating mock-ups - a timeline widget for moving back-and-forth in a video & another on introducing voice search feature that were added to product roadmap.
Ideated and developed new tools to reduce development cycle time by 300 man-hours per 2-week sprint - a web-based application for easy customization of application software & a memory leakage analysis tool.
As Member of moderators' guild defined new functionalities in the automation testing framework, guided teams for adoption of the new framework, planned and executed Testing Automation Days for teams.
Worked with multiple large STB service providers to deliver cutting-edge STB products in Latin America & Middle East.
Systems Engineer
Infosys
02.2009 - 12.2011
Conceptualized & demonstrated web/mobile applications on content visualization to different business heads and CoE collaboration partners in Infosys representing InfosysLabs (the R&D department of Infosys).
As part of the Mobility team developed mobile optimal image rendition for a mobile middleware platform - Infosys mConnect, that delivered real-time mobile-optimal layouts for websites designed for desktops.
Developed interactive charting application using SVG for mobile (J2ME) that could adapt to mobile screen - this application was showcased at a Blackberry CoE event to business leaders & generated leads for Banking vertical.
Designed, developed & presented various PoCs to business heads on imaging and visualization like multimedia content transcoding (SWF to SVG), SVG widget library, image search, thumbnail & infographics generation etc.
Submitted patent draft on how to generate engaging UI layout for different interfaces using image saliency principles to Infosys patent cell.
Education
MBA - Information Management
SP Jain Inst. Of Management & Research
Mumbai
12.2015
Advanced Program in Information Management - MIS
McCombs School of Business
Austin, TX
08.2015
Bachelor of Technology - Computer Science Engineering
AWS Fundamentals: Going Cloud-Native, AWS on Coursera, 08/19
Certified Scrum Master, ScrumStudy, 08/15
Intro to AI, Stanford professors Sebastian Thrun & Peter Norvig, 12/11
Honors And Awards
Star of the Month Award, the winner of ITG POV contest for authoring POV - 'Evaluation of Campaign Management Vendors', evaluating market products based on feature readiness for Automotive Industry.
Spot Award, Cisco, for simplifying new feature adoption process from product into customer projects.
Connected Recognition, Cisco, rewards from managers at Cisco for demonstrating customer focus in deploying new feature for product line deployed to multiple set-top boxes for a key customer.
Timeline
Business Manager
HCL America Inc
08.2023 - Current
Manager
HCL Technologies
04.2021 - 08.2023
Assistant Consultant / Product Owner
Tata Consultancy Services
01.2016 - 04.2021
Software Engineer 2
Cisco Video Technologies (previously NDS)
12.2011 - 11.2014
Systems Engineer
Infosys
02.2009 - 12.2011
MBA - Information Management
SP Jain Inst. Of Management & Research
Advanced Program in Information Management - MIS
McCombs School of Business
Bachelor of Technology - Computer Science Engineering
Manager – Business Development & Technical (India) at ALP AeroFlex India Pvt LtdManager – Business Development & Technical (India) at ALP AeroFlex India Pvt Ltd