Java
Ansley Alvis
Network Operation Technician
Valdosta,GA
Summary
Successful Computer Technician qualified to upgrade networks, software and hardware. Enthusiastic professional with background initiating malware protection and promoting cybersecurity policies. Exceptional skills in Windows and Linux applications. Well versed in Active Directory and Group Policy.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Associate Member of Technical Staff
ECG, Inc.
Valdosta, GA
03.2022 - Current
- Designed robust improvements to customers' Network Infrastructure by applying technical knowledge and incorporating changes from senior staff.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Detected intrusion attempts and promptly responded to DDoS attacks.
- Performed virtual machine provisioning and VM priority setup.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Assisted with implementation and support of network monitoring tools.
- Performed troubleshooting for Juniper, Cisco and packet analysis.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Configured hardware, devices and software to set up Network Infrastructure for customers.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Network Operations Technician
ECG, Inc
Valdosta, GA
05.2021 - 03.2022
- Troubleshot hardware and software to determine and rectify network problems.
- Performed configuration and troubleshooting of Cisco & Arista routing/switching platforms.
- Maintained thorough understanding of local area and wide area networking and components.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
Field Service Technician
Mobile Technologies Inc.
Valdosta, GA
06.2021 - 03.2022
- Followed safety procedures to avoid injuries in field.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Discussed and recommended service options with customers and explained costs involved.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Tested systems, noting issues and completing preventive maintenance.
Merchandising Specialist
Best Buy
Valdosta, GA
01.2019 - 05.2021
- Arranged merchandise in alignment with store planogram.
- Maintained product inventory and reordered items.
- Directed construction of product displays on monthly basis, following corporate planograms, promotions and seasonal trends.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Student Technician (Tier III)
Valdosta State University
Valdosta, GA
09.2018 - 01.2020
- Wiped computer hard drives to remove any sensitive data prior to use by newly hired employees.
- Assisted IT department staff by responding to messages for company's help desk.
- Linked computers to network and peripheral equipment, including printers and scanners.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Advanced Repair Agent
Best Buy
Valdosta, GA
08.2018 - 01.2020
- Assembled, maintained and repaired system hardware.
- Prioritized tasks and carefully managed time to consistently meet delivery dates.
- Patched software and installed new versions to eliminate security problems and protect data.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Education
Associate of Science - Cybersecurity
Wiregrass Georgia Technical College
Valdosta, GA 08.2019 - Current
Associate of Science - Networking Specialist
Wiregrass Georgia Technical College
Valdosta, GA 08.2019 - 08.2021
Associate of Science - Computer Support Specialist
Wiregrass Georgia Technical College
Valdosta, GA 12.2021 - Current
Skills
Network Support
Hardware Inventory Management
Technical Support
Safety and Compliance
Systems Installation, Configuration and Upgrading
Microsoft Active Directory
Project Management
Training & Development
Maintenance and Repair
Firewall management tools
IP address structure
Network security systems
VLAN aggregation
DNS implementation
IP Services
Network performance monitoring
Strong troubleshooting skills
Datacenter network implementations
Software
Linux
Powershell
SQL
Certification
TestOut PC Pro (A+)
Timeline
Associate Member of Technical Staff
ECG, Inc.
03.2022 - Current
Associate of Science - Computer Support Specialist
Wiregrass Georgia Technical College
12.2021 - Current
Certified Networking Support Specialist, Wiregrass Georgia Technical College - Aug 2021
08-2021
Field Service Technician
Mobile Technologies Inc.
06.2021 - 03.2022
Network Operations Technician
ECG, Inc
05.2021 - 03.2022
TestOut PC Pro (A+)
12-2020
TestOut Networking+
12-2020
Associate of Science - Cybersecurity
Wiregrass Georgia Technical College
08.2019 - Current
Associate of Science - Networking Specialist
Wiregrass Georgia Technical College
08.2019 - 08.2021
Merchandising Specialist
Best Buy
01.2019 - 05.2021
Student Technician (Tier III)
Valdosta State University
09.2018 - 01.2020
Advanced Repair Agent
Best Buy
08.2018 - 01.2020