• Achieved high level of customer satisfaction through intensive leadership skills, to take charge when helping customers.
• Accommodated hundreds with any inquires, issues, or problems in a calm and enthusiastic manner to ensure customer satisfaction.
• Processed sales transactions with accuracy, in person and over the phone, and provided customers with answers to general inquires.
• Trained 5 staff members on proper customer service procedures and protocols.
• Commended by all managers and staff for strong leadership and teamwork skills for working with and helping 20 employees