Ansley Forrai
Delmont
Summary
Dedicated customer service professional with 10+ years of experience delivering exceptional client support in fast-paced environments. Licensed Massage Therapist since 2017 with a strong background in communication, scheduling, client relations, and problem-solving. Proven ability to manage high-volume interactions, maintain professionalism under pressure, and ensure customer satisfaction. Seeking to leverage extensive service expertise in a remote customer support role.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Licensed Massage Therapist
Self-Employed / Various Practices
01.2017 - Current
- Provide professional therapeutic services while maintaining exceptional client care standards.
- Manage scheduling, client communication, and service documentation.
- Maintain consistent client retention through personalized service and relationship building.
- Handle payments, booking systems, and daily administrative tasks.
Lead Team Member
Sharky’s Café
01.2010 - 01.2015
- Supervised staff and daily operations in a fast-paced environment.
- Managed customer concerns and resolved issues efficiently and professionally.
- Coordinated schedules and ensured smooth workflow during peak hours.
- Trained new employees in service standards and procedures.
Customer Service Associate
Delaney Chevrolet
01.2008 - 01.2010
- Assisted customers with inquiries, appointments, and service coordination.
- Provided professional front-desk support and handled high call volumes.
- Maintained accurate records and ensured a positive client experience.
Education
Licensed Massage Therapist - Massage Therapy
Career Training Academy
06.2012
Skills
- Customer Support & Client Relations
- Remote Communication (Phone, Email, Chat)
- Time Management & Multitasking
- Conflict Resolution
- Appointment Scheduling & Coordination
- High-Volume Workflow Management
- Attention to Detail
- Adaptability & Quick Learning
- Reflexology techniques
- Social skills
- Professional ethics
- Administrative procedures
- Anatomy knowledge
- Relationship building
- Customer invoicing
- Front desk management
- Administrative support
- Product and service promotion
- Staff training
- Customer needs assessment
- Workflow management
Websites
Certification
Licensed Massage Therapist — Licensed since 2017
ADDITIONAL STRENGTHS
- Strong interpersonal communication skills
- Reliable, organized, and self-motivated
- Experienced in independent and team environments
- Comfortable with digital systems and learning new software quickly
Timeline
Licensed Massage Therapist
Self-Employed / Various Practices
01.2017 - Current
Lead Team Member
Sharky’s Café
01.2010 - 01.2015
Customer Service Associate
Delaney Chevrolet
01.2008 - 01.2010
Licensed Massage Therapist - Massage Therapy
Career Training Academy