Ansley Micole O’Dell
Atlanta,GA
Summary
Former Division 1 athlete with effective leadership skills and a deep understanding of communication and interpersonal skills, offering an extensive background in customer service, sales, client relations, merchandising and entrepreneurship. Able to leverage firsthand
customer service experiences and sales industry knowledge to create connections and build relationships through customer service metrics.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Personal Trainer
Self-Employed
01.2021 - Current
- Guide clients in safe exercise, taking into account individualized physical limitations
- Provide clients with modifications if needed due to injury or lack of ability to complete exercise
- Consistently attain facility targets, including revenue goals and member retention rates
- Lead and motivate 1:1 clients through personalized work outs specific to their goals
- Counsel clients on proper nutrition and exercise habits
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Collaborated with other fitness professionals to develop and implement new programs.
- Consistently exceeded monthly sales targets by effectively presenting personal training packages to potential clients.
- Assisted in the development of gym-wide events, increasing overall membership engagement.
- Boosted personal training revenue by promoting additional services to existing clients.
Sales Manager
Rumble Boxing Gym
4 2023 - 01.2024
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Increased sales revenue by developing and implementing effective sales strategies.
Rehab Aide
Sport And Family Physical Therapy
08.2022 - 12.2022
- Assist therapist in treatment of patients, under therapists’ direct supervision, including but not limited to: retrieving and/or assisting with set up and administration of modalities; setting up exercise machines as necessary for each individual patient; monitoring exercise repetitions/form as requested by therapists
- Performs administrative duties (if applicable) including but not limited to: answering phone, scheduling patients, patient registration, insurance verification and any other duties specified by manage or therapy director
- Clean and sanitize equipment, tables and any other surfaces necessary to disinfect clinic and maintain CAO’s standards of cleanliness.
Sales Manager
FINAO Fit Gym
01.2021 - 12.2021
- Assist with day to day managerial tasks and act as liaison between owner and manager
- Handle all membership and training inquiries
- Scheduled and organized tours for potential members
- Review club operations and make efficient improvements
- Establish strategies to increase memberships
- Interview new hires and implemented training strategies
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Self-motivated, with strong sense of personal responsibility.
- Established and cultivated solid business relationships with new or existing customers.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Organized promotional events and interacted with community to increase sales volume.
- Built relationships with customers and community to establish long-term business growth.
Sales Educator
Lululemon Athletica
10.2019 - 05.2022
- Provided world-class education about products, events and brands while creating exceptional customer experience
- Provided logistical support for various events while supervising venue
- Received and organized product creating story and visual appeal for guests
- Effectively educate dour guests on fabrics, features, fit and function of product, culture and communities belong to.
- Facilitate seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
Sales Associate
Orange Theory
08.2017 - 05.2019
- Developed creative and engaging marketing campaigns to increase membership sales
- Performed administrative duties, contact logs and email correspondence
- Actively sought out opportunities to promote OrangeTheory and increase brand awareness
- Communicated with customers to provide details around membership, class structures, and OrangeTheory benefits
- Established and maintained effective referral program through Mindbody to increase and retain members
- Gained extensive sales experience making 30-50 cold calls during each shift
- Utilized feedback to identify areas of improvements and communicated changes to fellow team members
- Performed routine compliance checks to ensure that all safety standards were being
- Compiled training documents for new hires to ensure best practices were being followed and up-to-date standards are being met
Student Athlete Development Intern
Iowa State Athletics
01.2017 - 05.2017
- Shadowed student-athlete affairs and events coordinator at various events and shows
- Assisted with coordination of athletic events by setting up venues and development event content
- Organized annual scholar-athlete banquet for student-athletes to ensure that all operations ran smoothly
- Managed social media accounts for various Iowa State sports teams to increase awareness of sporting events and team accomplishments
- Promoted and coordinated community service events for student-athletes
Sports Announcer
Cyclone TV
12.2016 - 04.2017
- Provided play by play and color commentary during home gymnastics meets
- Performed sideline reporting between events to keep fans up-to-date with current standings and scores
- Collected scores and rankings to ensure that all meet data was captured accurately
- Engaged with viewers and guests while providing relevant content
Education
Bachelor of Arts - Communication Studies, Sports Management
The University of Georgia
Athens, GASkills
Client Retention
Certification
CPT - Certified Personal Trainer: ISSA
Timeline
Rehab Aide
Sport And Family Physical Therapy
08.2022 - 12.2022
Personal Trainer
Self-Employed
01.2021 - Current
Sales Manager
FINAO Fit Gym
01.2021 - 12.2021
Sales Educator
Lululemon Athletica
10.2019 - 05.2022
Sales Associate
Orange Theory
08.2017 - 05.2019
Student Athlete Development Intern
Iowa State Athletics
01.2017 - 05.2017
Sports Announcer
Cyclone TV
12.2016 - 04.2017
Sales Manager
Rumble Boxing Gym
4 2023 - 01.2024
Bachelor of Arts - Communication Studies, Sports Management
The University of Georgia