Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ANSON DIEUJUSTE

Kissimmee,FL

Summary

Experienced customer service professional with 8+ years of expertise in customer retention and process improvement. Demonstrated leadership and problem-solving skills that enhance operational efficiency and boost team performance. Committed to fostering a collaborative work environment for innovative solutions and improved customer satisfaction.

Overview

10
10
years of professional experience

Work History

SUPERVISOR

CVS pharmacy
04.2024 - Current
  • Led team towards success, nurturing a positive and supportive environment.
  • Collaborate with healthcare providers for accurate prescriptions.
  • Enhance inventory management, reducing waste significantly.
  • Developed and executed strategies to surpass corporate performance goals.
  • Leveraged data analysis to enhance operational efficiency.

Medical Biller

Verse Medical
03.2021 - 02.2024
  • Verified insurance of patients to determine eligibility.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
  • Filed and updated patient information and medical records.

CUSTOMER SERVICE REPRESENTATIVE

Inktel
10.2017 - 02.2021
  • Resolved complex inquiries, boosting client satisfaction and enhancing product knowledge.
  • Streamlined service processes, reducing call handling time and exceeding performance targets.
  • Shared best practices, fostering team dynamics and improving overall team performance.
  • Implemented new engagement strategies, improving first-call resolution and customer loyalty.
  • Executed tasks remotely.

Data Entry Clerk

Bsc Tax Services
11.2015 - 09.2017
  • Oversaw financial documentation, maintaining adherence to regulations.
  • Optimized tax workflows, minimizing delays in execution.
  • Resolved account discrepancies for precise reporting.
  • Implemented digital records, improving data access and security.
  • Operated remotely to maintain productivity.

Education

HIGH SCHOOL DIPLOMA - Business Administration

North Miami senior high school
North Miami, FL
05.2014

Skills

  • Data Analysis (Expert), Time Management, Conflict Resolution, Team Leadership, Process Improvement, Customer Retention, Problem Solving, Sales Strategies, Project Management, Customer Engagement, Analytical Thinking
  • Training and mentoring
  • Customer service
  • Attention to detail
  • Decision-making
  • Business administration

Languages

English
Full Professional

Timeline

SUPERVISOR

CVS pharmacy
04.2024 - Current

Medical Biller

Verse Medical
03.2021 - 02.2024

CUSTOMER SERVICE REPRESENTATIVE

Inktel
10.2017 - 02.2021

Data Entry Clerk

Bsc Tax Services
11.2015 - 09.2017

HIGH SCHOOL DIPLOMA - Business Administration

North Miami senior high school

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