ANSOYA GRACE
Indianapolis,Indiana
Summary
Experienced professional with a successful career in banking, business development and administration and leadership. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Bank Manager
Centier Bank
Indianapolis, IN
01.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Skilled in managing various responsibilities at once.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
- Developed a loyal customer base through personalized service and tailored financial solutions.
- Delivered consistent revenue growth through effective sales strategies, promoting banking products and services tailored to client needs.
Bank Manager, Vice President
Regions Bank
Indianapolis, IN
03.2023 - 01.2024
- Identified partnership opportunities and established favorable business connections.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Examined customer loan applications for loan approvals and denials.
- Developed strategic plans for day-to-day financial operations.
BRANCH MANAGER
Huntington National Bank
Franklin, IN
02.2020 - 03.2023
- Leading team to provide excellent customer service and effectively resolve customer issues.
- Developing key internal partnerships to drive business in market area.
- Actively overseeing the recruitment / hiring process ensuring assigned market is staffed with colleagues suitable for Huntington's culture.
- Garnering resources required to support team.
- Managing the overall operations of the branch, adhering to all operational, security, risk and regulatory related policies and procedures.
- Understanding branch sales, service, operations, and financial performance.
- Demonstrating acumen in banking, investments, consumer lending, business banking, business lending, sales, sales leadership, customer service, process management, coaching, colleague development, communication, and presentation.
MARKET LEADER IV, VP
Banking & Trust/ Truist
Altamonte Springs, FL
03.2008 - 02.2020
- Initiate, direct and participate heavily in outside retail and small business client development and in-house marketing programs.
- Responsible for branch prospecting for new consumer and small business households, as well as providing additional solutions that will expand existing household relationships.
- Develop tactics to increase assets and profitability within a territory.
- Responsible for staffing branch team to include hiring, goal setting, performance reviews and ratings, salary reviews, promotional transfers, terminations, and training.
- Responsible for providing leadership and coaching to all members of the branch sales team to ensure maximum performance and attainment of personal goals and improvement plans.
- Cross-sell banking services and products to clientele.
- Participate in community events to position the bank as a leader within the territory.
- Highlight: Received Sterling Award for exceeding branch goals.
Assistant Banking Center Manger, Officer
Bank of America
Lake Mary, FL
02.1998 - 03.2008
- Directed daily operations for a retail bank, including branch sales, business development, customer service, and credit analysis.
- Worked directly with Banking Center Manager to supervise 20 associates to ensure productivity and the achieving of sales goals.
- Ensure banking center was in compliance with policies and procedures.
Education
Seminole State College of Florida
Sanford, FLSkills
- Customer Service
- Staff Management
- Sales Expertise
- Staff Supervision
- Multitasking Abilities
- Business Management Principles
- Goals and Performance
Certification
- Certified Market Leader
- Graduate of Leadership Seminole
- Foundations for Leadership
- Managing Customer Interactions
- Managing Banking Center Operations
Timeline
Bank Manager
Centier Bank
01.2024 - Current
Bank Manager, Vice President
Regions Bank
03.2023 - 01.2024
BRANCH MANAGER
Huntington National Bank
02.2020 - 03.2023
MARKET LEADER IV, VP
Banking & Trust/ Truist
03.2008 - 02.2020
Assistant Banking Center Manger, Officer
Bank of America
02.1998 - 03.2008
Seminole State College of Florida