Answar T. Lewis
Kissimmee
Summary
Obtain a position in a growing organization utilizing my extensive professional experience, Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Security Officer/Certified Field Trainer
Westgate Palace Resorts
Orlando
08.2021 - Current
- Monitored premises to ensure safety and security of guests and staff.
- Conducted regular patrols to detect suspicious activities or safety hazards.
- Assisted in emergency response procedures during incidents or evacuations.
- Maintained accurate logs of daily activities and incidents for reporting purposes.
- Provided excellent customer service to enhance guest experience and satisfaction.
- Enforced company policies and regulations to maintain a safe environment.
- Trained new security personnel on protocols and emergency procedures effectively.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored surveillance cameras and responded to suspicious activity.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
Security Officer
Hyatt Regency Grand Cypress
Orlando
10.2021 - 11.2025
- Monitored premises to ensure safety and security for guests and staff.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
- Assisted guests with inquiries, providing information about hotel services and policies.
- Reviewed surveillance footage to investigate incidents or suspicious activities.
- Collaborated with hotel management on safety protocols and emergency procedures.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored surveillance cameras and responded to suspicious activity.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted with crowd control during large events held at the facility.
- Provided escorts for visitors as needed throughout the facility.
Package Handler
Fed Ex Grounds
Orlando
06.2019 - 11.2021
- Executed warehouse operations involving physical loading, unloading, and sorting of packages of diverse sizes and weights by hand, emphasizing safe handling techniques
- Loaded and unloaded packages onto delivery trucks.
- Operated handheld scanners to track package movements.
- Sorted packages by destination for efficient processing.
- Maintained a clean and organized work area daily.
- Inspected packages for damage before loading onto trucks.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
Sales Consultant/Key Holder
K&G Fashion Superstore
Orlando
03.2012 - 08.2021
- Delivered exceptional customer service to enhance guest experiences.
- Assisted customers in selecting fashion items that suit their needs.
- Maintained organized merchandise displays to promote sales effectively.
- Collaborated with team members to ensure store operations ran smoothly.
- Participated in regular inventory checks to maintain stock levels and accuracy.
- Analyzed customer needs and identified solutions to meet their requirements.
- Worked with fellow sales team members to achieve group targets.
- Assisted front-end cashier operations during peak hours to ensure efficiency.
- Processed and received merchandise daily to maintain inventory accuracy.
- Collaborated with management to resolve operational issues effectively.
- Supported loss prevention efforts to safeguard company assets.
Armed/Unarmed Security Officer
Top Guard Security Inc.
Norfolk
06.2013 - 06.2019
- Secured premises and staff through regular patrols of property and monitoring CCTV systems.
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect suspicious activities and potential hazards.
- Responded promptly to alarms and incidents, coordinating with law enforcement when necessary.
- Assisted in screening visitors and staff, maintaining access control protocols.
- Documented daily activities and incidents in detailed reports for management review.
- Provided excellent customer service by addressing concerns and inquiries from patrons.
- Trained new security officers on protocols, procedures, and emergency response techniques.
- Maintained logs of all security related incidents and wrote detailed reports for management review.
- Monitored CCTV surveillance system footage for suspicious activities.
- Enforced rules and regulations in a professional manner while interacting with guests and employees.
- Verified employee identification cards prior to allowing entry into restricted areas.
- Inspected buildings, equipment, and access points to ensure safety and compliance.
- Permitted entry after thorough verification of individuals.
- Reported irregularities to prevent losses and damage.
- Informed violators of policies and procedures to uphold standards.
Operations Lead
Dick’s Sporting Goods
Virginia Beach
06.2004 - 12.2011
- Ensured safe operation of forklifts for inventory management at major retail store.
- Executed daily loading and unloading of trucks to maintain efficient supply chain operations.
- Facilitated cross-training of employees in order picking, stocking, and packing procedures.
- Achieved Employee of the Month recognition in July 2006 for prompt and safe performance.
- Assisted with sales floor duties across various departments as needed.
- Delivered large merchandise to customers, enhancing service experience.
Operations Supervisor/Security Supervisor
Excellent Commercial Cleaning Inc.
Portsmouth
01.1997 - 01.2004
- Supervised 8 crew leaders across multiple sites to ensure operational efficiency.
- Managed inventory of cleaning supplies and equipment.
- Trained staff on safety protocols and cleaning techniques.
- Provided support to other departments as needed to meet organizational goals.
- Trained in armed and unarmed security.
- Traveled throughout East Coast to establish and manage new worksites.
- Assisted in hiring and training new personnel to enhance team capabilities.
- Delivered shipments to various sites, ensuring timely distribution of materials.
- Filled in for absent staff by performing landscaping, armed security, and floor maintenance tasks.
- Collaborated with managers to process paperwork and maintain workflow.
- Oversaw operations at Norfolk Naval Shipyard to ensure compliance with regulations.
Education
High School -
Lake Taylor High School
Norfolk, VA06-1996
Some College (No Degree) - Drafting & Design
Norfolk State University
Norfolk, VASome College (No Degree) - Graphic Design and various computer software
Tidewater Community College
Portsmouth, VASkills
- Security protocols and surveillance monitoring
- Surveillance monitoring
- Report writing
- Communication skills
- Incident reporting
- Enforce policies
- Emergency response and incident reporting
- Inventory management and staff training
- Conflict resolution and customer service
- Professionalism
Certification
CPR Certified
Certified Field Trainer
Certified Field Trainer
Timeline
Security Officer
Hyatt Regency Grand Cypress
10.2021 - 11.2025
Security Officer/Certified Field Trainer
Westgate Palace Resorts
08.2021 - Current
Package Handler
Fed Ex Grounds
06.2019 - 11.2021
Armed/Unarmed Security Officer
Top Guard Security Inc.
06.2013 - 06.2019
Sales Consultant/Key Holder
K&G Fashion Superstore
03.2012 - 08.2021
Operations Lead
Dick’s Sporting Goods
06.2004 - 12.2011
Operations Supervisor/Security Supervisor
Excellent Commercial Cleaning Inc.
01.1997 - 01.2004
High School -
Lake Taylor High School
Some College (No Degree) - Drafting & Design
Norfolk State University
Some College (No Degree) - Graphic Design and various computer software
Tidewater Community College