Antal Humenai
IT Operational Manager
Orange City,FL
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
18
18
years of professional experience
Work History
IT Operations Manager
Mysurefit.com
Milwaukee, WI
07.2020 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Identified procedure or process changes required to improve performance and productivity.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Introduced new methods, practices and systems to reduce turnaround time.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Software Analyst and IAM Implementation Expert, SaaS Architect
SelfieStyler Inc
Milwaukee, WI
01.2017 - 05.2020
- Responsible for managing active user groups organization wide as well as researching and implementing collaboration software for multiple departments
- Handling new Employee On-Boarding software and hardware deployment
- IdP Management- employee identity authorization and rights
- IT Service desk for internal application support as well as lead architect for security integration supporting SAML 2.0, Deploying ADFS connector allowing for Hybrid integration
- IdP Manager for cross domain SAML 2.0 support across all Enterprise Platforms via Okta
- Lead CIAM Architect for Social Registration and Sign On
- Atlassian Admin, Google workspace admin
- Technical Knowledge
- Professional Societies
- Attributes
- References
Technical Communication
Bright House Networks, Corporate Communications
Maitland, FL
01.2016 - 01.2017
- Public Relations
- Facilitate product launches from an engineering/support approach including customer end support
- CPE Engineering Vendor Relations (Arris,Ubee,Technicolor,Cisco)
- Coordinated disaster event mitigation with Customer Premise Equipment Engineering Team
- Approved BHN Spokesperson on DSLReports.com SME in all Scope Areas
- Processed all FCC, BBB, BASA/FASA claims
- Conducted Monthly Situational Leadership meetings introducing new products or services including roadmap for support
- MyBHN UAT Test/Customer experience QA go/nogo team
- Identify and mitigate potential threats to service level
- Supports all lines of business from Residential to Enterprise clients
- Point of Contact for Executive/Management teams in escalation support of service
Lead Technical, Residential Subject Matter Expert
Bright House Networks
Maitland, FL
09.2011 - 01.2016
- Residential Technical Expert handling Syracuse escalations as well as Priority Technical concerns
- CRM UAT Test Team- Testing CRM Application Lifecycle
- Developed and implemented network solutions for residential clients as well as assisted in Business Solutions platform support
- Assisted and implemented progressive solutions that had high customer impact with positive results
- Created Training Manuals and support documentation for BHN products and services (Technical Based)
- Diagnosed and developed error reports on current equipment as well as tested for bugs on current firmware builds
- Assisted with VIP escalation concerns both Residential and Business Support (DSLReports)
- Knights Of Wi-Fi Advanced Technical Team Captain
- Equipment Testing for CPE Engineering team
Manager
Wholesale Computer Company
Deland, FL
06.2006 - 08.2011
- Processed wage reports, budgeting and payroll averaging 10,000 per week
- Trained and managed staff of 15 employees and scheduled all personnel work shifts
- Implemented Holistic IT solutions for managing small to medium business clients
- Created and met SLA’s for time sensitive projects with high customer impact
Enterprise IT Technician
Wholesale Computer Company
Deland, FL
04.2004 - 05.2006
- Conducted road calls for Enterprise and business sectors
- Developed and implemented network solutions for business clients
- Managed multiple domain networks for business clients
- Diagnosed and Repaired PC systems and Servers in enterprise sector
Education
B.S - Computer Science| Information Security
ITT Technical Institute
A.S - Computer Science |Computer Networking Systems
Western Michigan University
Skills
Windows Server and Client Platforms, Linux (CentOS,Fedora,Ubuntu), OS X, Android, iOSundefined
Additional Information
- Order of the Arrow, Boy Scout of America /Assistant Scout Master 2014 Award of Excellence Winner, Bright House Networks Great Communication Skills, Comfortable with Public Speaking and Professional Presentations, Capable of Explaining Complex Technical Topics to Nontechnical Persons, Knowledgeable of Current Technology Trends, Excellent Attention to Detail, Expert in risk evaluation and mitigation. Available Upon Request
Timeline
IT Operations Manager
Mysurefit.com
07.2020 - Current
Software Analyst and IAM Implementation Expert, SaaS Architect
SelfieStyler Inc
01.2017 - 05.2020
Technical Communication
Bright House Networks, Corporate Communications
01.2016 - 01.2017
Lead Technical, Residential Subject Matter Expert
Bright House Networks
09.2011 - 01.2016
Manager
Wholesale Computer Company
06.2006 - 08.2011
Enterprise IT Technician
Wholesale Computer Company
04.2004 - 05.2006
B.S - Computer Science| Information Security
ITT Technical Institute
A.S - Computer Science |Computer Networking Systems
Western Michigan University
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