Antanette Francis
Hayward,CA
Summary
Driven Project Coordinator with a proven track record at R N B Wholesale Distribution, adept in project management and problem-solving. Excelled in enhancing team collaboration and client satisfaction, significantly improving project delivery timelines. Skilled in documentation management and critical thinking, ensuring high-quality outcomes and departmental efficiency.
Overview
8
8
years of professional experience
Work History
Project Coordinator
R N B Wholesale Distrubution
Hayward, CA
05.2022 - 02.2024
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication appliance deliveries and keep appropriate parties updated on project developments.
Account Manager
Water Damage Recovery
San Leandro, CA
01.2019 - 02.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service with fire and water emergencies and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Managed, supervised, Scaheduled and Dispatched a team of 25 drivers.
Authorization Agent
Old Republic Home Protection
San Ramon, CA
05.2016 - 03.2018
- Enhanced department efficiency by streamlining authorization to Service Providers to confirm to and implement best practices of repairs need to be done.
- Developed comprehensive reports to track departmental performance related to processing times, customer satisfaction levels, and error rates in the authorization process.
- Achieved consistent adherence to established timelines for processing authorizations, contributing to overall department performance metrics.
- Evaluated medical documentation for accuracy and completeness before initiating the authorization process, reducing delays caused by missing or incorrect information.
Education
Bachelor of Science - Human Services
University Of Phoenix
Okaland06.2025
High School Diploma -
James Logan High School
Union City, CA06.1992
Skills
- Problem-Solving
- Project Coordination
- Time Management
- Detail Oriented
- Dispatch
- Management
- Team Coordination
- Project Management
- Decision-Making
- Critical Thinking
- Documentation Management
Timeline
Project Coordinator
R N B Wholesale Distrubution
05.2022 - 02.2024
Account Manager
Water Damage Recovery
01.2019 - 02.2020
Authorization Agent
Old Republic Home Protection
05.2016 - 03.2018
Bachelor of Science - Human Services
University Of Phoenix
High School Diploma -
James Logan High School