Summary
Overview
Work History
Education
Skills
Timeline
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Antanette Francis

Hayward,CA

Summary

Driven Project Coordinator with a proven track record at R N B Wholesale Distribution, adept in project management and problem-solving. Excelled in enhancing team collaboration and client satisfaction, significantly improving project delivery timelines. Skilled in documentation management and critical thinking, ensuring high-quality outcomes and departmental efficiency.

Overview

8
8
years of professional experience

Work History

Project Coordinator

R N B Wholesale Distrubution
Hayward, CA
05.2022 - 02.2024
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication appliance deliveries and keep appropriate parties updated on project developments.

Account Manager

Water Damage Recovery
San Leandro, CA
01.2019 - 02.2020
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service with fire and water emergencies and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Managed, supervised, Scaheduled and Dispatched a team of 25 drivers.

Authorization Agent

Old Republic Home Protection
San Ramon, CA
05.2016 - 03.2018
  • Enhanced department efficiency by streamlining authorization to Service Providers to confirm to and implement best practices of repairs need to be done.
  • Developed comprehensive reports to track departmental performance related to processing times, customer satisfaction levels, and error rates in the authorization process.
  • Achieved consistent adherence to established timelines for processing authorizations, contributing to overall department performance metrics.
  • Evaluated medical documentation for accuracy and completeness before initiating the authorization process, reducing delays caused by missing or incorrect information.

Education

Bachelor of Science - Human Services

University Of Phoenix
Okaland
06.2025

High School Diploma -

James Logan High School
Union City, CA
06.1992

Skills

  • Problem-Solving
  • Project Coordination
  • Time Management
  • Detail Oriented
  • Dispatch
  • Management
  • Team Coordination
  • Project Management
  • Decision-Making
  • Critical Thinking
  • Documentation Management

Timeline

Project Coordinator

R N B Wholesale Distrubution
05.2022 - 02.2024

Account Manager

Water Damage Recovery
01.2019 - 02.2020

Authorization Agent

Old Republic Home Protection
05.2016 - 03.2018

Bachelor of Science - Human Services

University Of Phoenix

High School Diploma -

James Logan High School
Antanette Francis