MARGUERITE MEIERS
Phoenix,AZ
Summary
Detail-oriented professional with expertise in managing membership services and resolving complex inquiries. Proven experience in coordinating administrative tasks and maintaining service contracts. Enhanced member satisfaction through effective communication and support while upholding high customer service standards.
Overview
20
20
years of professional experience
Work History
Project Coordinator
Arizona Dental Association
Scottsdale, AZ
09.2021 - Current
- Expanded responsibilities in managing membership processes and services, enhancing member engagement and satisfaction.
- Coordinated registration for continuing education for members, ensuring access to professional development opportunities.
- Handle all of the day to day tasks dealing with membership including A/R, running various reports, reconciling data.
- Managed building maintenance and service contracts while handling membership inquiries via phone, email, and voicemails, and processing membership payments.
- The staff liaison to 6 different councils and committees.
- Schedule and attend council and committee meetings in person and using Zoom, and take minutes sending the draft minutes for approval to the council or committee chair.
- I am the admin for 3 other departments assisting in tasks to help them stay on task and meet deadlines.
- In charge of the mediation program, review complaints that come in and facilitate the complaints to go through the proper steps in getting the complaint resolved.
- Oversaw boardroom rentals and facilitated events on-site.
Administrative Assistant
Arizona Dental Association
Scottsdale, AZ
09.2017 - 09.2021
- Meet incoming customers with a professional approach and provide friendly, knowledgeable assistance.
- Directed clients to appropriate personnel to address concerns, resolve complaints, or answer account-related questions.
- Compiled, produced, and organized documents and reports, facilitating efficient communication with relevant parties.
- Planned meetings and prepared conference rooms.
- Oversaw office inventory by restocking supplies and making purchase orders.
- Distributed incoming mail to designated recipients, ensuring timely delivery and communication across the office.
- Represented office personnel and company brand in regular client correspondence.
Office Coordinator/Manager
Southwest OroFacial Group
Phoenix, AZ
08.2009 - 08.2017
- Directed patient flow during practice hours, minimizing patient wait time.
- Scheduled patient appointments.
- Acquired insurance authorizations for physician-ordered procedures and tests, facilitating timely patient care.
- Resolved medication issues and coordinated with local pharmacies to ensure patient access to prescribed treatments.
- Recorded and organized patient data and medical records to ensure accuracy and compliance.
- Strictly followed all federal and state guidelines for release of information.
- Wrote clear and detailed clinical phone messages for physicians.
- Prepared prescription refill requests on behalf of the physician.
- Provided administrative support for two physicians.
Telecommunications Operator
City of Scottsdale
Scottsdale, Arizona
09.2006 - 10.2009
- Operated multi-line telephone system to efficiently manage incoming and outgoing calls.
- Coordinated communication between city departments and emergency services.
- Managed radio communications for public safety personnel during emergencies.
- Managed emergency calls, ensuring accurate information collection to facilitate timely responses.
- Operated advanced dispatch software to track units and monitor incidents.
- Monitored radio communications, relaying critical information to field personnel.
- Received incoming calls from the public and determined the nature of the emergency.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Maintained contact with field units via radio, providing critical directions and assistance during incidents.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Utilized mapping software programs to plot locations of incidents quickly and accurately.
- Adhered strictly to departmental policies and protocols related to handling emergency communications.
- Identified priority calls based on severity of situation, urgency, or special circumstances.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched police officers and emergency personnel to calls for service.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Worked with team members to enhance communication processes.
- Utilized dispatch software to track resources and personnel deployment efficiently.
- Utilized problem solving skills to investigate and resolve complex customer inquiries.
Education
Diploma - Medical Assistant
The Bryman School
Phoenix, AZ12-1999
High School Diploma -
Carl Hayden High School
Phoenix, AZ06-1993
Skills
- Microsoft Office Suite
- Sharepoint
- Patient charting
- Insurance eligibility verification
- Data reconciliation
- Records management
- Staffing management
- Conflict resolution
- Problem resolution
- Complaint resolution
- Sound decision-making
- Ability to prioritize
- Time management
- Attention to detail
- Detail-oriented
- Critical thinking
- Problem-solving
- Adaptability
- Customer service
- Positive team player
- Self-motivated
- Strong work ethic
- Detail-oriented
- Critical thinking
- Problem-solving
- Decision-making
- Customer service
Timeline
Project Coordinator
Arizona Dental Association
09.2021 - Current
Administrative Assistant
Arizona Dental Association
09.2017 - 09.2021
Office Coordinator/Manager
Southwest OroFacial Group
08.2009 - 08.2017
Telecommunications Operator
City of Scottsdale
09.2006 - 10.2009
Diploma - Medical Assistant
The Bryman School
High School Diploma -
Carl Hayden High School