Antawnett Smith
Fort Worth,TX
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
9
9
years of professional experience
Work History
Store Supervisor
RaceTrac
03.2022 - 01.2024
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Optimized workforce allocation by creating efficient staff schedules that balanced workload distribution while minimizing labor costs.
- Ensured compliance with company policies and local regulations by regularly reviewing operational procedures and providing necessary updates or corrections as needed.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Answered questions about store policies and addressed customer concerns.
Customer Service Cashier
Pls
06.2019 - 03.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Maintained accurate records of customer transactions for reporting purposes.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Cashier
Walmart
10.2018 - 06.2019
- Handled cash with high accuracy and took care to check bills for fraud.
- Identified and resolved discrepancies and errors in customer accounts.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Retail Leasing Associate
Sams Furniture & Mattresses
02.2015 - 09.2018
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Collected and maintained careful records of rental payments and payment dates.
- Developed strong relationships with local businesses to create referral opportunities and drive additional prospects to properties.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Education
High School Diploma -
Trimble Technical High School
Fort Worth, TX06.2015
Skills
- Store Merchandising
- Operations Management
- Product Merchandising
- Pricing Strategies
- Service Minded
- Cash Handling
- Honest and Dependable
- Cash Register Operation
- Customer Focus
Timeline
Store Supervisor
RaceTrac
03.2022 - 01.2024
Customer Service Cashier
Pls
06.2019 - 03.2022
Cashier
Walmart
10.2018 - 06.2019
Retail Leasing Associate
Sams Furniture & Mattresses
02.2015 - 09.2018
High School Diploma -
Trimble Technical High School