Anthone Harrell
San Antonio,Tx
Summary
Comprehensive Property Claims Adjuster with outstanding customer service skills. In-depth experience completing assigned claims promptly and accurately. Analytical and innovative with first-rate problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Property Claims Adjuster
USAA P&C
04.2019 - Current
- Coordinated with other departments as needed to support claim resolution efforts, including working closely with underwriting teams to address policy-related questions or concerns.
- Negotiated favorable settlement terms for complex property loss situations involving multiple parties or competing interests.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Exercised proper judgment and decision making to analyze over 20 claims per week.
- Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims
Customer Care Advocate
UnitedHealth Group
05.2016 - 04.2019
- Educated customers on product features, benefits, and usage, resulting in higher user satisfaction.
- Delivered prompt service to prioritize customer needs.
- Maintained detailed records of each interaction, ensuring accurate documentation for future reference or follow-up purposes.
- Leveraged strong listening skills to identify customer needs and recommend appropriate solutions or alternatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed high-volume inbound calls, maintaining professionalism under pressure.
Education
High School Diploma -
John Paul Stevens High School
San Antonio, Tx06.2011
Skills
- Accredited Claims Adjuster
- Proficient in Xactimate
- Task Prioritization
- Adaptability and Flexibility
- Settlement Negotiations
- Attention to Detail
- Critical Thinking
- Insurance policy knowledge
- Goal Setting
- Claims Processing
- Time Management
Additional Information
Licensed Property Adjuster in all 50 states.
Timeline
Property Claims Adjuster
USAA P&C
04.2019 - Current
Customer Care Advocate
UnitedHealth Group
05.2016 - 04.2019
High School Diploma -
John Paul Stevens High School