Anthonette Covington
Customer Service
Columbus,OH
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Security Officer
Allied Universal Security
06.2024 - Current
- Keeping a record of clock-in and clock-out times for the officers on my team, ensuring accurate payroll calculations
- Training officers in detailed duties as expected by the client
- Scheduling rotations and timeframes for officers at each security post, maintaining a full staff to ensure continuous coverage at all guarded posts
Asset Protection Officer
Victoria Secret & Co
02.2024 - 06.2024
- Collaborated with management to develop and enforce loss prevention policies, minimizing company losses.
- Improved team communication by facilitating regular meetings and trainings on asset protection best practices.
- Conducted thorough investigations into incidents of theft or fraud, leading to successful resolution and recovery of assets.
- Transitioned to Allied Universal Security
Order Picker/Seasonal Worker
Victoria Secret & Co
10.2023 - 12.2023
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Performed proper lifting and handling techniques to maintain safe working environment.
Toddler Teacher
Caring & Sharing Learning Center
08.2021 - 09.2023
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
- Developed individualized lesson plans tailored to each child''s needs, promoting overall growth and development.
Customer Service Representative
Sitel/Progressive Insurance
06.2019 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer Service Representative
Motel 6/Call Center
11.2016 - 01.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Researched and resolved billing discrepancies to enable accurate billing.
- Built relationships with customers to encourage repeat business.
- Assisted customers refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
Education
Diploma - Pharmacy Technician
12-2012
Skills
- Security condition awareness
- Timely resolution of security concerns
- Strong observational skills: Noticing unusual behavior, identifying security risks, and paying attention
- Communication skills: Clearly conveying instructions, reporting incidents, and calming down upset individuals
- Report writing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Full Professional
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementCompany CultureHealthcare benefitsWork from home optionPaid time offPaid sick leaveWork-life balanceTimeline
Security Officer - Allied Universal Security
06.2024 - Current
Asset Protection Officer - Victoria Secret & Co
02.2024 - 06.2024
Order Picker/Seasonal Worker - Victoria Secret & Co
10.2023 - 12.2023
Toddler Teacher - Caring & Sharing Learning Center
08.2021 - 09.2023
Customer Service Representative - Sitel/Progressive Insurance
06.2019 - 02.2021
Customer Service Representative - Motel 6/Call Center
11.2016 - 01.2019
Heritage College - Diploma, Pharmacy Technician
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