ANTHONETTE COVINGTON
Columbus,OH
Summary
Security professional with a background in patrol, CCTV monitoring, alarm response, and incident reporting. Known for clear communication with staff, guests, vendors, and law enforcement, along with accurate daily logs that support safe, well-documented operations.
Overview
7
7
years of professional experience
Work History
Security Officer
Goodwill LLC
Columbus, Ohio
06.2024 - 07.2026
- Patrolled premises to maintain order and ensure visible security presence.
- Used clear communication to support interactions with staff, guests, vendors, and law enforcement in professional settings.
- Followed safety rules, policies, and procedures to help maintain safe conditions.
- Documented and communicated suspicious activity to management for timely response.
- Maintained accurate daily logs of site events for operational transparency.
Asset Protection Officer
Victoria Secret & Co
Columbus, Ohio
02.2023 - 06.2024
- Responded swiftly to alarm activations while monitoring for potential criminal activity, enhancing site security.
- Enforced safety regulations, policies and procedures to ensure the protection of customers, employees and company assets.
- Collaborated with management to ensure adherence to corporate safety and security standards, reinforcing a secure environment.
- Performed physical surveillance of sales floor areas to detect shoplifters or suspicious activities.
- Maintained accurate incident records using computerized tracking systems to support effective response and investigation.
Order Picker / Seasonal Worker
Victoria Secret & Co
Reynoldsburg, OH
10.2022 - 12.2022
- Expertise in using barcode scanners to ensure accuracy of order picking.
- Picked orders from shelves and organized for timely delivery.
- Assisted in picking and packing products for shipment., pallet building, and light assembly.
- Packed goods into boxes or bags according to specific customer requirements for optimal satisfaction.
- Attention to detail while ensuring quality control standards are met.
- Able to lift heavy objects up to 50 pounds or more.
- Ability to work overtime hours if required without any hesitation.
Toddler Teacher
Caring & Sharing Learning Center
Columbus, Ohio
08.2021 - 09.2022
- Demonstrated patience in managing challenging behaviors of toddlers with positive reinforcement techniques.
- Monitored physical safety of toddlers at all times during indoor and outdoor activities as well as nap time routines.
- Encouraged creativity through art projects, music, storytelling, and imaginative play activities.
- Maintained accurate records related to attendance, health concerns, developmental milestones achieved by each toddler.
- Created an inviting atmosphere within the classroom that promotes learning through exploration and discovery.
Customer Service Representative
Sitel / Progressive Insurance
Augusta, GA
11.2019 - 02.2021
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Developed strong customer relationships and loyalty through effective communication.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Adhered to company policies and procedures while providing superior service.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
- Updated and maintained database with accurate customer information and timely data entry.
Education
Diploma - Pharmacy Technician
Heritage College
Columbus, OhioSkills
- Surveillance monitoring
- Surveillance techniques
- Loss prevention tactics
- Incident reporting
- Incident documentation
- Emergency response
Personal Information
Title: CUSTOMER SUPPORT SPECIALIST
LANGUAGES
English
Timeline
Security Officer
Goodwill LLC
06.2024 - 07.2026
Asset Protection Officer
Victoria Secret & Co
02.2023 - 06.2024
Order Picker / Seasonal Worker
Victoria Secret & Co
10.2022 - 12.2022
Toddler Teacher
Caring & Sharing Learning Center
08.2021 - 09.2022
Customer Service Representative
Sitel / Progressive Insurance
11.2019 - 02.2021
Diploma - Pharmacy Technician
Heritage College