ANTHONIA MACARTHY
BRUNSWICK,UNITED STATES
Summary
Dynamic professional with extensive hands-on experience in customer service, adept at navigating challenges with a proactive, results-oriented mindset. Recognized for adaptability, creativity, and strong problem-solving abilities, consistently committed to advancing organizational goals. Equipped with excellent communication skills and willingness to learn, poised to contribute effectively to team success. Eager to tackle new challenges and drive positive results with dedication and enthusiasm.
Overview
39
39
years of professional experience
Work History
Manager
Fairfield Inn
02.2009 - 08.2025
- Managed daily operations, enhancing guest satisfaction and optimizing team efficiency.
- Led a team of 10, achieving a 12% increase in customer retention through service improvements.
- Implemented cost-saving measures, reducing overhead by 8% annually.
- Resolved complex operational issues, boosting productivity and minimizing downtime.
- Developed strategic plans, resulting in a 15% revenue growth over three years.
- Fostered a collaborative environment, enhancing team morale and ensuring consistent service excellence for all guests.
- Streamlined check-in procedures, significantly reducing wait times and increasing overall guest satisfaction scores.
- Analyzed guest feedback to identify service gaps, implementing targeted training that led to measurable improvements in service quality.
- Maintained accurate inventory records and executed regular audits, ensuring compliance with corporate standards and minimizing discrepancies.
- Optimized front desk operations, reducing average check-in wait times by 30%, significantly enhancing guest experiences.
- Fostered teamwork by leading cross-departmental meetings, enhancing communication and ensuring project alignment across all teams.
- Analyzed customer feedback to identify service gaps, enabling targeted improvements that contributed to heightened customer satisfaction.
- Provided mentorship to junior staff, cultivating a culture of continuous learning and team cohesion.
- Cultivated a collaborative environment by mentoring team members, fostering professional growth and enhancing overall team performance.
Tax Preparer
Jackson Hewitt Tax Svc
02.2001 - 06.2008
- Prepared federal and state tax returns for diverse client portfolios.
- Reviewed financial documents to ensure compliance with tax regulations.
- Assisted clients in identifying eligible deductions and credits.
- Educated clients on tax-saving strategies and financial planning options.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Provided exceptional customer service, resulting in high client retention and satisfaction rates.
Customer Service Coordinator
Mccory Stores
12.1986 - 03.2001
- Coordinated communication between departments to enhance customer service efficiency.
- Implemented process improvements that reduced response times and increased customer satisfaction.
- Trained and mentored staff on best practices in customer engagement and conflict resolution.
- Analyzed customer feedback data to identify trends and develop actionable insights for service enhancement.
- Managed scheduling for customer service representatives, ensuring adequate coverage during peak times.
Education
Some College - Management
University of The District of Columbia
Washington DC09.1993
Skills
- Effective communication skills
- Client support
- Effective team leadership
- Proficient time management
- Strategic decision-making
- Proficient in computer applications
- Effective problem resolution
- Effective multitasking
- Task planning
- Polite and respectful communication
- Proficient in MS Office
- Effective communication
LANGUAGES
Yoruba (Native).
Timeline
Manager
Fairfield Inn
02.2009 - 08.2025
Tax Preparer
Jackson Hewitt Tax Svc
02.2001 - 06.2008
Customer Service Coordinator
Mccory Stores
12.1986 - 03.2001
Some College - Management
University of The District of Columbia