Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lynn S. Harvey

Upper Marlboro,MD

Summary

31 years of transit experience, including 14 years of transit management experience in transit operations in the Washington Metropolitan area. Experience in responding to bus operation emergencies and restoring bus services in a densely populated and highly congested service area.

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

37
37
years of professional experience

Work History

Manager

Reston Limousine
Fairfax, VA
09.2023 - Current
  • Oversaw daily operations and logistics for transportation services.
  • Managed staff scheduling and resource allocation for efficiency.
  • Coordinated client communications to ensure service satisfaction.
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Part-time Shuttle Bus Driver

Atlantic Transportation
02.2016 - 07.2025
  • Deliver the company’s standard of services by transporting customers to and from their destinations safely
  • Assist with special events and dispatching
  • Operated shuttle bus to transport passengers safely and efficiently.

Metro Bus Operations Manager

Washington Metropolitan Transit Authority
Washington, USA
01.2008 - 02.2018
  • Company Overview: WMATA provides public transportation in the Washington Metropolitan area.
  • Responsible for supervising bus transit employees engaged in Bus Operations, including the safe and efficient operation of bus services and facilities, and the enforcement of WMATA rules, regulations, policies and procedures
  • Assist in the direction and coordination of WMATA’s bus operation system at the division and other designated personnel, supervises Depot Clerks, resolves operational problems, monitors the completion of periodic daily tasks and responds to emergency situations
  • Monitors and ensures the daily operation of the division, including safe, reliable and courteous customer service
  • Provide supervision to bus operators and clerical employees reporting to a specific location in the absence of the Superintendent or Assistant Superintendent
  • Make decisions at the appropriate level, with necessary involvement in a timely manner and follow up
  • Conducts interviews, counsels employees and evaluates employees performance and any other related duties, recommending corrective action to management
  • Performs on-time performance checks when buses are dispatched from the division to meet scheduled requirements
  • Ensures consistent administration of accident reports, payroll, customer complaints, sick reports, vacation and other personnel administrative duties
  • Write operational reports, documents actions that may lead to progressive discipline, investigate accidents or on duty injuries, complete all investigations and reports accurately and in a timely manner
  • Coordinates with the department of the Bus Operations Communication Center in maintaining standard bus service
  • Testifies at legal hearings, workers compensation hearings
  • WMATA provides public transportation in the Washington Metropolitan area.

Street Supervisor

Washington Metropolitan Transit Authority
Washington, USA
12.2004 - 01.2008
  • Company Overview: WMATA provides public transportation in the Washington Metropolitan area.
  • Monitor scheduled transit bus routes in DC, Maryland and Virginia
  • Perform traffic checks daily
  • Assist in accident reports and follow up on customer complaints
  • Assist with bus bridges when the Metrorail system malfunctions
  • WMATA provides public transportation in the Washington Metropolitan area.

CDL Bus Operator

Washington Metropolitan Transit Authority
Washington, USA
12.1988 - 12.2004
  • Company Overview: WMATA provides public transportation in the Washington Metropolitan area.
  • Responsible for the delivery of public transportation service through the safe operation of transit buses scheduled routes while providing a high level of courteous and professional customer service
  • Operates a commercial passenger bus, transporting passengers to and from scheduled stops, complying with traffic regulations
  • Conducts routine bus inspections of assigned vehicle before and after daily runs in conformance with all applicable safety and operating procedures
  • Prepares and submits accident and incident reports in a timely manner utilizing proper forms and in accordance with established guidelines
  • Manages far box transactions for proper fares and validates passes and identification cards, utilizing electronic fare registering and collection equipment
  • Effectively communicates with customers and coworkers in a clear, concise and respectful manner
  • Operates wheelchair lifts or ramps and secures mobility devices of passengers with disabilities in accordance with the Americans with Disabilities Act
  • Maintains, support and promotes a safe, reliable and professional work environment at all times, identifies and corrects risky conditions that may affect employees and customers safety
  • WMATA provides public transportation in the Washington Metropolitan area.

Education

High School -

Calvin Coolidge High School
Washington, DC
06.1982

Skills

  • Knowledge of Bus Safety Policies and Procedures
  • Knowledge of WMATA and Federal Safety and Organizational Policies and Procedures
  • Knowledge of WMATA Bus Standard Operation Procedures and Employees Handbook
  • Knowledge of Human Resources transactions and application
  • Knowledge of payroll and PeopleSoft
  • Strong leadership skills
  • Ability to handle confidential information
  • Effective communication skills
  • Ability to manage personnel
  • Ability to train and evaluate personnel
  • Active listening skills
  • Good judgment
  • Coaching and developing staff
  • Ability to think independently
  • Problem-solving skills
  • Deductive reasoning
  • Critical thinking
  • Ability to coordinate actions
  • Effective management skills
  • Clear dialogue
  • Proficient writing skills
  • Good reasoning skills
  • Information processing skills
  • Evaluation skills
  • Ability to manage multiple assignments
  • Time management skills
  • Proficient in MS Office
  • Proficient in Trapeze
  • Proficient in Windows 95/98
  • Proficient in Word Perfect 60
  • Proficient in Microsoft Access
  • Customer complaint resolution
  • Transportation operations

Timeline

Manager

Reston Limousine
09.2023 - Current

Part-time Shuttle Bus Driver

Atlantic Transportation
02.2016 - 07.2025

Metro Bus Operations Manager

Washington Metropolitan Transit Authority
01.2008 - 02.2018

Street Supervisor

Washington Metropolitan Transit Authority
12.2004 - 01.2008

CDL Bus Operator

Washington Metropolitan Transit Authority
12.1988 - 12.2004

High School -

Calvin Coolidge High School

Similar Profiles

CREATE PROFILE