ANTHONIA OFUOKWU
Richmond
Summary
Adept Business Analyst Consultant with a proven track record at Waste Connections, enhancing business processes and fostering team collaboration. Leveraged analytical thinking and exceptional verbal communication to bridge knowledge gaps and improve cross-functional team efficiency. Recognized for outstanding problem-solving abilities and stakeholder management, contributing to significant process enhancements.
Business professional with solid experience in data analysis, process improvement, and strategic planning. Strong focus on team collaboration and achieving results, adapting to changing needs with ease. Skilled in data visualization, stakeholder communication, and project management. Known for analytical thinking, problem-solving, and reliability in delivering impactful solutions.
Proactive Business analyst with 2+ years product management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.
Overview
12
12
years of professional experience
Work History
Business Analyst Consultant
Waste Connections
08.2024 - 12.2024
- Key participation in team meetings,working with various teams, to exchange ideas, brainstorm on solutions possible solutions.
- Worked on knowledge gap analysis between existing processes and future state, identifying areas for improvement or enhancement.
- Development of standard documentation to support training efforts, and assist employees knowledge and understanding of new systems and procedures.
- Enhanced and Improved business processes by analyzing current practices and recommending best practices .
- Enhanced communication between cross-functional teams, leading to better collaboration and increased efficiency.
Business Travel Consultant
Virgin Atlantic Airlines
02.2023 - 07.2024
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Streamlined business travel processes for increased efficiency and cost savings.
- Educated clients on relevant visa requirements and assisted with application processes when necessary.
- Served as a trusted advisor on business travel matters, offering expert guidance based on extensive industry knowledge.
- Supported sales efforts by preparing detailed proposals tailored to prospective clients'' unique requirements.
- Leveraged strategic partnerships with airlines, hotels, car rental agencies, and other suppliers to secure exclusive benefits for clients.
- Conducted research on industry trends to maintain updated knowledge on best practices in corporate travel management.
- Managed complex itineraries for multiple travelers, coordinating flights, accommodations, and ground transportation.
- Coordinated group travel arrangements for meetings or events involving attendees from multiple locations.
- Developed strong relationships with vendors, ensuring negotiated rates and preferred availability for clients.
Customer Service Representative
Etisalat Nigeria
06.2013 - 03.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
Diploma - IATA/UFTAA Managing The Travel Business Course
Landover Aviation Business School
Lagos, Nigeria03-2016
Bachelor of Arts - English
University of Ibadan
Oyo State, Nigeria05-2005
Skills
- Requirements gathering
- Stakeholder management
- Enterprise resource planning
- Problem-solving
- Time management
- Team collaboration
- Verbal and written communication
- Client relationship management
- Analytical thinking
- Microsoft Office Suite
Languages
English
Full Professional
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Cooking
Timeline
Business Analyst Consultant
Waste Connections
08.2024 - 12.2024
Business Travel Consultant
Virgin Atlantic Airlines
02.2023 - 07.2024
Customer Service Representative
Etisalat Nigeria
06.2013 - 03.2017
Diploma - IATA/UFTAA Managing The Travel Business Course
Landover Aviation Business School
Bachelor of Arts - English
University of Ibadan
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