Anthonie Quintela
Odessa
Summary
Results-driven IT professional with experience in banking support, Tier 1/Tier 2 troubleshooting, and Active Directory administration. Led deployment of over 75 workstations across branches and enhanced network infrastructure. Holds a Bachelor’s degree, providing a solid grounding in enterprise systems, security, and IT operations.
Overview
4
4
years of professional experience
Work History
IT Help Desk Technician
SouthWest Bank
Odessa
04.2025 - Current
- Worked full-time while completing B.A. (expected Dec 2025), demonstrating strong time management and commitment
- Led multi-site workstation deployment across Odessa, Midland, Lubbock, and Fort Worth, standardizing and securing systems for improved operational consistency
- Imaged and configured Windows devices; deployed banking software and ensured security compliance
- Provided Tier 1/Tier 2 support for Windows and macOS (hardware, software, network)
- Administered Active Directory for provisioning, permissions, and Group Policy, ensuring secure and efficient role-based access management
- Supported network infrastructure (switches, routers, printers) and used N-central for monitoring and patch management
- Managed support tickets within SLA targets, maintaining audit-ready documentation to enhance service accountability
Personal Shopper
H-E-B
Odessa
07.2022 - 03.2025
- Began role during senior year of high school and continued through nearly two years of college, demonstrating strong time management and reliability
- Delivered high-quality customer service through clear communication regarding substitutions, out-of-stock items, and special requests, enhancing customer satisfaction
- Built positive customer relationships by ensuring accurate order fulfillment and providing a professional, friendly experience, fostering loyalty
- Resolved customer concerns promptly while collaborating with departments to effectively address and meet customer needs, improving overall service quality
- Efficiently fulfilled high-volume online orders while maintaining strict standards for quality and freshness
- Consistently met performance goals for speed, accuracy, and customer satisfaction
Education
Bachelor of Science - Computer Science / Cybersecurity Concentration
The University of Texas At Permian Basin
Odessa, TX12-2025
Skills
- Technical issue explanation
- Clear technical communication
- Data analysis
- Documentation & process improvement
- Attention to detail
- Strong problem-solving abilities
- Time management & multitasking
- Adaptability in fast-paced environments
- Team collaboration
- Customer-focused mindset
Timeline
IT Help Desk Technician
SouthWest Bank
04.2025 - Current
Personal Shopper
H-E-B
07.2022 - 03.2025
Bachelor of Science - Computer Science / Cybersecurity Concentration
The University of Texas At Permian Basin