Anthonie Wilson
Shaker Heights,OH
Summary
Computer Help Desk professional with experience in repairing computer hardware and diagnosing and resolving network and software issues. Skilled in Maximizing productivity by patching and upgrading various applications, planning, and configuring windows server and workstation.
IT professional with proven track record in maintaining and optimizing server environments. Known for strong commitment to team collaboration and delivering high-quality results. Adaptable and reliable, bringing strong focus on network management, system security, and problem-solving capabilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Systems administrator
C.H.E.S.S. LCC
04.2022 - Current
- Responsible for Level I installation, diagnosing, repairing, maintaining, and upgrading all minor hardware and equipment while ensuring optimal workstation performance
- Hardware Maintenance: Install, configure, test, maintain and troubleshoot minor Level I end user workstation hardware
- Remedy Ticket System: Receive and respond to incoming calls and e-mails regarding PC and hardware problems
- IT Inventory: Help develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment
- IT Policies & Procedures: Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance
- Documentation: Document instances of hardware failure, repair, installation, and removal
- System Testing: Construct, install, and test customized configurations based on various platforms and operating systems
Help Desk Technician
Straz Center for Performing Arts
09.2019 - 01.2020
- Supported and maintained organizational computer systems, desktops, and peripherals
- Assisted the Information Technology department by resolving helpdesk tickets and maintaining inventory
- Technical Support: Escalated unresolved issues to next level support via ticketing application
- PC Maintenance: Maintained PC preventive maintenance efforts to ensure optimal performance
- Hardware Configuration: Configured and deployed new computers and mobile phones based on corporate standards
- Networking: Diagnosed and discovered solutions for networking issues utilizing OSI and TCP/IP
Information Technology Specialist
Defense Logistics Agency
01.2018 - 07.2018
- Teamwork: Served as level 1 responder for issues affecting DLA’s network
- Software Maintenance: Maintenance IT production capabilities, including networks, applications, hardware, and information systems
- Troubleshooting: Opened, created, and diagnosed customer tickets utilizing ITSM and the Remedy ticketing system
- IT Support: Provide administrative support for users requesting VDI unlocks, password resets, and account revokes
Cyber Systems Operations
Air National Guard
01.2016 - 01.2018
- Trained Cyber competency in preparation for deployment
- Completed Cyber Systems operations apprentice training at Keesler AFB
- Completed Basic Military Training providing key skills and training
Education
Undergrad Certificate - Cloud Computing
DeVry University
Cleveland, OH01.2025
Skills
- Troubleshooting
- Critical Thinking
- Remedy Ticket System
- Cloud Computing
- Hardware Support
- Problem-solving
- IT Inventory Management
- Data Center
- Software Testing
- Operating Systems
- Helpdesk Support
- Active Directory
- IP Networking
- Data Communications
- TCP/IP Utilization
- System Installation
Certification
- CompTIA Security +
- CompTIA Linux +
Timeline
Systems administrator
C.H.E.S.S. LCC
04.2022 - Current
Help Desk Technician
Straz Center for Performing Arts
09.2019 - 01.2020
Information Technology Specialist
Defense Logistics Agency
01.2018 - 07.2018
Cyber Systems Operations
Air National Guard
01.2016 - 01.2018
Undergrad Certificate - Cloud Computing
DeVry University