Nicholas Belcher
O'Fallon,MO
Summary
Experienced IT professional with over 10 years in IT support and systems administration. Specializes in providing technical support and managing IT infrastructure in healthcare settings. Proficient in ensuring the smooth operation of critical systems, including printers, workstations, security software, VoIP phone systems, and EMR systems. Skilled in troubleshooting, Active Directory management, cable management, and documentation.
Overview
8
8
years of professional experience
Work History
Systems Administrator
The Orthopedic Center of St. Louis (TOC)
02.2019 - 07.2024
- Managed and maintained printers, employee workstations, security software, VoIP phone systems, and EMR system
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Provided IT support to TOC employees and doctors, ensuring smooth operation of critical systems
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Set up users in Active Directory, managed cable infrastructure, and maintained detailed records of repairs
- Contributed to the maintenance of the IT wiki page to ensure up-to-date documentation and information accessibility.
IT Support Specialist
The Orthopedic Center of St. Louis (TOC)
02.2016 - 02.2019
- Provided comprehensive IT support to TOC employees, resolving technical issues and ensuring smooth operation of systems
- Supported and maintained employee workstations, printers, and security software
- Managed cable infrastructure and maintained detailed records of repairs and maintenance activities
- Contributed to the IT wiki page to document processes and procedures for IT operations.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for 50-200 employees throughout my time at TOC
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
Education
High School GED -
Wentzville Missouri High School
Skills
- Technical Support
- Systems Administration
- Troubleshooting
- Active Directory Management
- VoIP Phone Systems Administration
- EMR System User Setup and Management
- Cable Management
- Documentation and Record Keeping
- IT Infrastructure Maintenance
- Hardware troubleshooting
- System Upgrades
- Microsoft Office Suite
Timeline
Systems Administrator
The Orthopedic Center of St. Louis (TOC)
02.2019 - 07.2024
IT Support Specialist
The Orthopedic Center of St. Louis (TOC)
02.2016 - 02.2019
High School GED -
Wentzville Missouri High School
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