Anderson Davis
Stone Mountain,GA
Summary
Dynamic Systems Administrator with a proven track record at Norfolk Southern Corp, excelling in server management and technical support. Enhanced system performance through proactive troubleshooting and incident management, while fostering collaboration across teams. Recognized for optimizing network stability and delivering high-quality user training, ensuring compliance with industry standards.
Overview
20
20
years of professional experience
Work History
Systems Administrator
Norfolk Southern Corp
650 West Peachtree N.E.
03.2005 - 08.2025
- Assisted in monitoring and maintaining network security protocols.
- Supported hardware and software installations for end-users.
- Participated in routine system backups and recovery procedures.
- Configured user accounts and access permissions for new employees.
- Responded to basic technical support requests with guidance from senior staff.
- Maintained documentation of IT processes and systems updates.
- Conducted initial troubleshooting of network connectivity issues.
- Learned to manage server maintenance tasks under supervision of experienced administrators.
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Enhanced system security with regular patch updates and vulnerability assessments.
- Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
- Configured and tested Windows Server operating systems with roles features.
- Ensured optimal server uptime, monitoring system health and performing routine maintenance.
- Attended meetings to deliver status reports to key stakeholders.
- Improved system performance by implementing server upgrades and hardware replacements.
- Proactively identified areas for improvement in the IT infrastructure, recommending appropriate technology solutions to boost productivity and performance levels.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Increased network stability by proactively analyzing performance metrics and addressing potential bottlenecks before they impacted users'' experience.
- Reduced downtime during migrations by conducting thorough planning and testing processes.
- Contributed to development, administration and testing of disaster recovery plans.
- Maintained strong working relationships with cross-functional teams, collaborating on joint initiatives that supported organizational goals.
- Mentored employees and offered constructive feedback for performance improvement.
- Integrated and updated software products to boost system compatibility.
- Detailed upcoming software upgrades and system sprints to team members.
- Reduced help desk tickets, proactively addressing recurring issues and implementing long-term solutions.
- Enhanced user satisfaction by providing prompt and effective technical support and troubleshooting.
- Improved system reliability with regular maintenance checks and timely updates.
- Ensured compliance with industry regulations, meticulously documenting IT processes and controls.
- Optimized server performance, enabling faster data retrieval and processing.
- Fostered culture of continuous improvement, encouraging feedback on IT systems and implementing enhancements.
- Planned and implemented upgrades to system hardware and software.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Identified and resolved network congestion issues and bottlenecks.
- Analyzed network traffic and performance metrics to optimize system performance.
- Maximized system availability through development and testing of contingency plans.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Diagnosed and executed resolution for network and server issues.
Education
Bachelor Of Arts - Telecommunications
University of Houston
Houston, TXSkills
- Microsoft Office Suite
- Technical support
- Hardware troubleshooting
- System monitoring
- Incident management
- Server management
- Software installation
- Organizational leadership
- Program installations
- ITIL processes
- Performance tuning
- Server hardware
- Configuration management
- User access management
- Support request management
- Troubleshooting and diagnosis
- Third-party integration
- System logic management
- Troubleshooting and maintenance
- Server and system administration
- Technical troubleshooting
- System updates
- Team collaboration
- Attention to detail
- Application configuration
- User training
- Technical analysis
- Permissions and Access control
- Self motivation
- System testing
- Testing and quality assurance
- Application support
Accomplishments
Over the past five years I have assisted with five successful upgrades of the servicenow.
Additional Information
I am a retired US Air Force veteran.
Timeline
Systems Administrator
Norfolk Southern Corp
03.2005 - 08.2025
Bachelor Of Arts - Telecommunications
University of Houston