Mathew Fackrell
Rexburg,ID
Summary
Highly skilled in managing network and computer systems, with proven background in troubleshooting, software installation, and maintaining IT infrastructure. Known for strong problem-solving capabilities and ability to optimize system performance for enhanced operational efficiency. Demonstrated success in implementing security measures to protect data and network access. Made significant improvements in system reliability and user satisfaction through strategic planning and effective communication.
Overview
22
22
years of professional experience
Work History
Systems Administrator
Country Supplier
Idaho Falls, ID
01.2019 - 01.2025
- Installed, configured, maintained and administered multiple operating systems including Windows Server, VMware, Nutanix and VDI infrastructures.
- Implemented network services such as DHCP, DNS, Active Directory and Group Policy Objects.
- Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.
- Coordinated with vendors and company personnel to facilitate purchases.
- Submitted recommendations regarding infrastructure overhauls.
Technical Support Coordinator
Brigham Young University-Idaho
Rexburg, Idaho
04.2015 - 12.2018
- Responded promptly to customer requests for assistance with computer-related issues.
- Served as first point of contact for incoming technical service calls and emails.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Performed root cause analysis to identify underlying causes of technical problems.
- Troubleshot network connectivity problems with routers, switches.
- Coordinated with other departments to ensure smooth delivery of services within timeline.
- Monitored system performance and identified potential problems before they impacted users.
- Developed knowledge base documents for troubleshooting common customer issues.
- Provided technical support to customers via phone, email, and remote access.
- Trained new employees in technical support procedures and protocols.
BMW Master Technician
Chapman BMW On Camelback
Phoenix, AZ
04.2003 - 12.2013
- Diagnosed technical issues in BMW vehicles, including electrical and mechanical systems.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Reviewed work orders and discussed with supervisors.
- Estimated costs of vehicle repair.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Maintained certifications and completed training on systems and components.
Education
Bachelor of Science - Computer Information Technology
Brigham Young University, Rexburg,Idaho,US
12-2018
BMW Master Technician - Automotive Technology
BMW S.T.E.P.
04-2004
Skills
- IT procedure development
- Virtualization technologies
- Server and system administration
- Threat assessment
- Software installation
- Technical support
- Windows administration
- Performance analysis
- Active directory
- Server hardware
- Storage management
- Microsoft Office Suite
- Microsoft Azure
Timeline
Systems Administrator
Country Supplier
01.2019 - 01.2025
Technical Support Coordinator
Brigham Young University-Idaho
04.2015 - 12.2018
BMW Master Technician
Chapman BMW On Camelback
04.2003 - 12.2013
Bachelor of Science - Computer Information Technology
Brigham Young University, Rexburg,Idaho,US
BMW Master Technician - Automotive Technology
BMW S.T.E.P.
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