Anthoniel Georges
Miami
Summary
Dedicated and motivated professional with a strong work ethic and a commitment to excellence. Demonstrated ability to efficiently and accurately complete tasks, even under pressure. Proactive in taking initiative, embracing challenges, and focused on delivering high-quality results. A quick learner who is eager to grow, contribute to team success, and exceed expectations in every role. Experienced security professional with a proven track record of effectively leading and managing teams. Skilled in ensuring safety protocols, overseeing incident response, and maintaining compliance. Strong emphasis on team collaboration and adaptability to changing needs. Known for reliability, strategic thinking, and exceptional problem-solving abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer Supervisor
Allied Universal
01.2024 - 04.2025
- Security Officer/Supervisor — Adrienne Arsht Center for the Performing Arts of Miami-Dade County
- Monitored and secured assigned posts, proactively identifying and preventing potential threats during political, entertainment, and private events.
- Conducted regular patrols every other hour to ensure all doors were locked, elevators were operational, and the building was free of hazards such as fire risks or signs of intrusion.
- Screened guests and attendees at event entrances, checking for prohibited items and ensuring a safe environment for all visitors.
- Collaborated with staff and event teams to uphold security protocols during Broadway shows, private concerts, and political events.
- Provided excellent customer service while working at condominiums as a front desk representative, assisting tenants with package deliveries, check-ins, and service requests.
- Maintained a strong presence and quick responsiveness to resolve issues efficiently and ensure a positive experience for all guests and residents.
Lot Attendant Manager
Premium Parking
01.2023 - 12.2023
- Enhanced customer satisfaction by efficiently managing the lot and maintaining a clean, organized environment.
- Assisted in budgeting processes, controlling expenses related to staffing, equipment, and maintenance needs.
- Cultivated positive relationships with customers, addressing concerns promptly and professionally for enhanced loyalty and repeat business.
- Implemented preventative maintenance programs for facility upkeep, resulting in minimized repair costs over time.
- Conducted regular inventory audits to maintain accurate records of vehicles on the lot.
- Increased lot capacity with strategic space utilization and innovative parking solutions.
- Coordinated with security personnel to maintain a secure premises for both employees and customers'' vehicles.
Customer Service Representative
Youfit
02.2022 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
College - Information Security
Miami Dade College
Miami, FLHigh school diploma or GED - Computer Programming
iTECH
Miami, FLSkills
- Security management experience
- Threat assessment skills
- Monitoring and reporting
- Proficient in bilingual communication
- Effective verbal communication
- CCTV monitoring
- Customer service
- Critical thinking
- Problem resolution
- Computer proficiency
- Product sales
- Policy enforcement
- Incident reporting
Certification
- Driver's License
- Class D Security License
Languages
Haitian Creole - Fluent
Timeline
Security Officer Supervisor
Allied Universal
01.2024 - 04.2025
Lot Attendant Manager
Premium Parking
01.2023 - 12.2023
Customer Service Representative
Youfit
02.2022 - 11.2022
High school diploma or GED - Computer Programming
iTECH
College - Information Security
Miami Dade College
Similar Profiles
MAGELLA LOUIUSMAGELLA LOUIUS
Security/Screener (arm, unarmed) at Allied Barton Security/ Allied UniversalSecurity/Screener (arm, unarmed) at Allied Barton Security/ Allied Universal
Michael RodriguesMichael Rodrigues
Security Officer at Allied Barton/Allied UniversalSecurity Officer at Allied Barton/Allied Universal
Arlincia RobinsonArlincia Robinson
Coca-Cola at Universal Protection Services/Allied Universal Security ServiceCoca-Cola at Universal Protection Services/Allied Universal Security Service
Mario MurphyMario Murphy
Security Officer at Allied UniversalSecurity Officer at Allied Universal
AGUSTINA ROSSATOAGUSTINA ROSSATO
Paralegal at The Berman Group - Fully RemoteParalegal at The Berman Group - Fully Remote