Anthonise Mills
Woodbridge,VA
Summary
Accomplished Operations Manager with a proven track record at Ryder Logistics, enhancing operational efficiency and customer satisfaction. Expert in logistics management and adept at fostering team leadership, I spearheaded initiatives that significantly improved performance outcomes and vendor relations. Skilled in MS Office and conflict resolution, my strategic approach positively impacted the bottom line. Active Security Clearance. Seasoned Operations Manager and talented leader with [7] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity and bringing a solid understanding of industry trends, excellent communication skills, and talent for spotting areas needing improvement and implementing changes with a strategic approach.
Overview
5
5
years of professional experience
Work History
Rental Sales & Operations Manager
Ryder Logistics
08.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed Fleet over 400 units
City Carrier Assistant
United States Postal Service, USPS
01.2023 - 07.2023
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
- Planned and cased mail in sequence of delivery for designated route.
- Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collaborated with fellow carriers to cover different routes when needed, demonstrating teamwork and flexibility.
- Navigated diverse weather conditions while carrying out deliveries on foot or via vehicle, maintaining professionalism at all times.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Navigated 3 routes on day to day
Floor Supervisor
Floor & Decor
05.2020 - 01.2023
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
- Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
- Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
- Held team meetings to gain feedback, provide updates and set policies.
- Maintained accurate records pertaining to personnel matters such as attendance tracking or performance evaluation documentation.
- Developed strong relationships with suppliers, negotiating favorable terms for timely deliveries at competitive prices.
- Delegated tasks to employees to enhance productivity and workflow.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
- Upheld proper visual merchandising standards on retail floor and windows.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Determined staffing needs, developing schedules to staff all shifts.
- Trained new team members on proper and safe use of tools and equipment.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Resolved conflicts between team members and addressed complaints or grievances.
- Overseen 20 employees
Overnight Supervisor
Lowes
08.2019 - 05.2020
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
- Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
- Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
- Supervised personnel working overnight in [store] area to support safe operation and maximize productivity efficiencies.
- Prepared, planned and implemented training programs to support ongoing staff development.
- Assisted in the recruitment, hiring, and onboarding process for new overnight employees, ensuring a consistent standard of excellence in staffing decisions.
- Contributed to positive workplace culture by leading team-building initiatives designed to foster camaraderie among overnight staff members.
- Promoted a safe work environment by enforcing compliance with company policies and safety regulations.
- Ensured product availability by overseeing accurate inventory counts and timely restocking efforts.
- Mitigated potential loss prevention issues through vigilant monitoring of surveillance cameras and strict enforcement of security protocols during overnight hours.
- Streamlined task completion with clear communication of expectations and priorities to staff members.
- Coordinated with daytime supervisors to ensure continuity in store operations across different shifts.
- Optimized resource allocation by regularly assessing staff workload distribution and making appropriate adjustments as needed throughout the night shift period.
- Collaborated with other department supervisors to coordinate cross-functional projects or initiatives, ensuring that all teams were aligned in their efforts to achieve shared organizational objectives.
- Provided valuable input during strategic planning sessions for store operations, leveraging expertise in overnight supervision to inform discussions on resource allocation and workforce management strategies.
- Supported efficient store opening procedures each morning through thorough preparation of all necessary materials and resources.
- Improved overall store efficiency by effectively managing and delegating tasks to overnight team members.
- Evaluated employee progress towards individual goals as well as overall team performance metrics, using data-driven insights to inform decision-making processes related to staffing assignments or performance management initiatives.
- Collaborated with management team to develop strategies for continuous improvement in store operations.
- Reduced instances of employee tardiness or absenteeism by implementing an effective accountability system for shift attendance.
- Managed time-sensitive tasks such as promotional set-ups or end-of-season markdowns, allowing for seamless transitions between sale periods.
- Maintained a clean and organized store environment with diligent oversight of nightly cleaning procedures.
- Boosted customer satisfaction by promptly addressing concerns and resolving issues during overnight shifts.
- Increased sales opportunities by creating visually appealing merchandise displays on the sales floor during overnight hours.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Observed packing operations to verify conformance to specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Managed 2000 piece trucks
Education
BBA - Logistics And Supply Chain Management
DeVry University
05-2026
Associate of Applied Science -
San Jacinto College
Pasadena, TX01-2017
High School Diploma -
Christ Chapel Academy
Woodbridge, VA05-2013
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Operations Monitoring
- Decision-Making
- Employee relations and conflict resolution
- Staff Training
- Staff Management
- Inventory Management
- Operations Oversight
- Project Management
- Employee Motivation
- Staff Development
- Customer Relationship Management
- MS Office
- Goal Setting
- Inventory Control
- Schedule Management
- Quality Assurance Controls
- Logistics Management
- Delegation
- Retail Operations Management
- Product Management
- P&L Management
- Supply chain logistics
Timeline
Rental Sales & Operations Manager
Ryder Logistics
08.2023 - Current
City Carrier Assistant
United States Postal Service, USPS
01.2023 - 07.2023
Floor Supervisor
Floor & Decor
05.2020 - 01.2023
Overnight Supervisor
Lowes
08.2019 - 05.2020
BBA - Logistics And Supply Chain Management
DeVry University
Associate of Applied Science -
San Jacinto College
High School Diploma -
Christ Chapel Academy