Anthony Adams
Information Technology
Dorchester,MA
Summary
Versatile Systems Administrator skillful in troubleshooting and support of IT applications, hardware and desktop infrastructure. Accustomed to reviewing highly technical documentation to assess scope and implement solutions. Focused, process oriented, reliable and results-driven with good safety records and attention to detail.
Overview
2026
2026
years of professional experience
2
2
years of post-secondary education
Work History
IT Support Specialist
Feeney Brothers Utility Services
07.2024 - Current
- Respond to support tickets promptly, ensuring compliance with escalation procedures and service-level agreements (SLAs).
- Administer hybrid enterprise environments as an Intune and mobility administrator, designing and implementing configuration profiles, application deployments, security restrictions, and compliance policies across multiple organizations.
- Deploy and configure laptops and mobile devices within Microsoft Entra, automating provisioning and setup for initial user activation.
- Deliver end-user support for hardware and software issues, ensuring a positive customer experience.
- Create and manage user accounts in Active Directory and Microsoft 365 Admin Center, assigning appropriate security permissions and access.
Desktop Support Engineer
Computacenter
3 2023 - 07.2024
- Drive service excellence by achieving SLAs, implementing KPI improvement strategies, and enhancing customer satisfaction.
- Successfully leads a high-performing team in maintaining a 98% Service Level Agreement (SLA) through efficient coordination and collaboration
- Experienced in deploying and managing devices using Microsoft Intune.
- Support for network mainframe, installs firewalls and storage devices.
- Experience with training of new processes and changes and of new hires.
Regional Technician
Marcum LLP
12.2021 - 7 2022
- Provide superb first call service to regional/site end users
- Provide onsite support for their assigned office(s) and/or region
- Ensure all inventory lists are up to date including computers, printers, copiers, mobile devices.
Education
College Degree - Information Technology
Lincoln Technical Institute
Somerville, MA 10.2014 - 06.2016
High School Diploma - undefined
Boston Adult Technical Academy
Boston, MA 09.2013 - 06.2014
Skills
Hardware and Software Troubleshooting
Microsoft Office 365
Active Directory
Microsoft Exchange
Hardware and software installation
TCP/IP
Microsoft Virtual Machines
Windows 10
LAN/WAN
Remote support
Technical support
Desktop support
Microsoft Intune
Microsoft Entra
Mobility
Timeline
IT Support Specialist
Feeney Brothers Utility Services
07.2024 - Current
Regional Technician
Marcum LLP
12.2021 - 7 2022
College Degree - Information Technology
Lincoln Technical Institute
10.2014 - 06.2016
High School Diploma - undefined
Boston Adult Technical Academy
09.2013 - 06.2014
Desktop Support Engineer
Computacenter
3 2023 - 07.2024
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