Anthony Aguilera
Passaic,NJ
Summary
Proactive and friendly applicant with 5 plus years of customer service and front desk experience. Dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills to build and cultivate relationships
Overview
7
7
years of professional experience
Work History
Scheduler
New Jersey Imaging Network
04.2022 - 03.2024
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Handled complaints and questions, and re-directed calls to other team members.
Member Service Representative
Club Metro Usa
01.2017 - 09.2023
- Receive payment by cash, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Prepared, completed, and processed customer account forms and database changes.
- Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquires, complaints, or comments, as well as actions taken.
Education
Associate of Science - General Science
Bergen Community College
Paramus, NJ08.2020
Skills
- Security Guard License
Timeline
Scheduler
New Jersey Imaging Network
04.2022 - 03.2024
Member Service Representative
Club Metro Usa
01.2017 - 09.2023
Associate of Science - General Science
Bergen Community College
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