Anthony Ahumada
Moreno Valley,CA
Summary
Hard working and personable college student with 3+ years of customer service experience with an understanding of business systems and technologies. Talented in customer satisfaction, record taking, and multitasking. Have a proven track record of being a dedicated self-starter able to adapt to any challenge or need of the business and customers.
Overview
5
5
years of professional experience
Work History
Certified Behavior Technician
Behavior Frontiers, LLC.
2023.05 - Current
- Enhanced client progress by implementing individualized behavior intervention plans, as well as crisis intervention strategies during high-stress situations.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs as well as developing strong rapport and trust with open communication throughout for clients and their families.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Met clients' goals for acquiring new behavioral skills and reducing negative behaviors according to established protocols.
- Protected client confidentiality with stringent adherence to HIPAA requirements.
E-Commerce Trainer, Online Pickup and Delivery
Walmart
2022.07 - 2023.05
- Handled customer calls, surveys, and in person interactions personally everyday to ensure consistent and professional service
- Also managed employee scheduling, assignments, trainings, meetings, and complaints on a day to day basis.
- Met delivery targets consistently with expertise in scheduling and delivery problem-solving.
- Developed strategies for improving delivery efficiency and customer satisfaction.
- Processed returns and exchanges for unwanted items, adhering to store policies.
E-Commerce Trainer, Online Pickup and Delivery
Walmart
2020.04 - 2022.07
- Was chosen by Store Manager to train new managers on the Online Pickup and Delivery department before being promoted to store trainer by OPD assistant manager
- Began handling system, customer, and associate issues on a day to day basis
- Recognized multiple times for outstanding work ethic and dedication
- Helped managers enforce procedures and protocols with effective training strategies.
- Coached individuals on specific skill development and improvement strategies.
- Collaborated with other departments within organization to facilitate smooth business operations.
- Created reports detailing key performance indicators related to deliveries, such as on-time rates or items picked per hour.
- Maintained regular communication with clients regarding order status and delivery updates.
E-Commerce Shopper, Online Pickup and Delivery
Walmart
2019.08 - 2020.04
- Began working in the brand new Online Grocery Pickup and Delivery department before being cross trained across every department in the store due to willingness and effectiveness to help the store and the business in any capacity
- Began learning under department manager how to handle store, system, and customer issues to prevent the need of constant manager assistance in these situations
- Began overseeing the department after company restructuring left no department manager in area.
Education
Biology -
California State University San Marcos
Biology
Mt. San Jacinto College
MenifeeGreat Oak High School
Temecula, CA01.2018
Skills
- Customer Service and Assistance
- Client Relations
- Inventory Stocking
- Training
- Administration
- Performance Metrics
- Complaint Handling
- Loss Prevention Strategies
- Strong Interpersonal Abilities
- Fluent Bilingualism
- Data Entry Proficiency
- Self Motivating
- Multitasking Abilities
Certifications Awards
- Adult, Child and Baby First Aid/CPR/AED certified
- Recognized by Riverside County Board of Supervisors
- Employee of the Month x2
- International Baccalaureate Certificate
- Happy2Help associate recognized for great customer service
- Seal of Bi-literacy in Riverside County
Additional Work Experience
Coca-Cola, 2018, 2019, merchandiser
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- RBT - Registered Behavior Technician
- Adult, Child and Baby First Aid/CPR/AED certified
- Recognized by Riverside County Board of Supervisors
- Employee of the Month x2
- International Baccalaureate
Certificate - Happy2Help associate
recognized for great customer
service - Seal of Bi-literacy
Timeline
Certified Behavior Technician
Behavior Frontiers, LLC.
2023.05 - Current
E-Commerce Trainer, Online Pickup and Delivery
Walmart
2022.07 - 2023.05
E-Commerce Trainer, Online Pickup and Delivery
Walmart
2020.04 - 2022.07
E-Commerce Shopper, Online Pickup and Delivery
Walmart
2019.08 - 2020.04
Biology -
California State University San Marcos
Biology
Mt. San Jacinto College
Great Oak High School
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