Anthony Akers
Kennewick,WA
Summary
Hardworking Customer Service Professional with extensive experience engaging diverse populations across various organizational levels. Delivered exceptional client support and enhanced customer satisfaction through strong communication and problem-solving skills. Improved operational processes that optimized customer experience and fostered loyalty.
Overview
27
27
years of professional experience
Work History
Cashier/Freight Team Associate
Dollar Tree Stores
Pasco, Washington
01.2026 - Current
- Operated Dollar Tree checkout register and handled cash, card, and coupon payments.
- Scanned merchandise and bagged purchases accurately during checkout.
- Greeted customers and delivered friendly service, enhancing customer experience at front register.
- Assisted customers with product locations and store questions.
- Collaborated with team members to ensure efficient workflow during shift.
- Unloaded freight shipments and sorted merchandise for store replenishment.
- Stocked shelves using employer inventory procedures and aisle standards.
Route Manager
Senske Services
Kennewick, WA
11.2021 - 08.2022
- Inspected vehicle readiness and equipment to guarantee safe and efficient daily routes.
- Ensured compliance with company policies and procedures related to route management.
- Drove company tanker truck for timely application of tree and lawn care services per customer orders.
- Reviewed customer accounts and service notes before route dispatch.
- Investigated customer complaints regarding the quality of products or services received.
- Recommended landscape improvements to enhance customer satisfaction and promote healthy growth.
Aviation Electricians
US Navy
Bremerton, Washington
04.2000 - 06.2006
- Inspected aircraft electrical systems for safe flight-line operation.
- Troubleshot wiring, circuits, and connectors on aviation equipment.
- Tested generators, batteries, and power distribution systems.
- Monitored inventory of spare parts and maintenance supplies, ensuring availability for timely maintenance and repairs.
- Utilized diagnostic equipment to troubleshoot complex mechanical and electrical issues on aircraft, enhancing operational readiness.
- Managed the disposal of hazardous materials and waste in compliance with environmental regulations and safety standards.
- Updated maintenance manuals and technical documentation to reflect changes in aircraft systems and maintenance procedures.
- Wrote junior sailors' evaluations and counseled them giving them guidance for improvement and encouraging performance.
Education
Benton City High School
Benton City, WASkills
- Cash handling
- Payment processing
- Customer service
- Attention to detail
- Problem solving
- Team coordination
- Customer communication
- Time management
- Empathy and patience
- Client interactions
- Records maintenance
- Issue resolution
- Written and verbal communication
- Reports and documents
- Safety compliance
- Safety processes and regulations
- Task delegation
- Task prioritization
Affiliations
- Providing hope and inspiration for addicts still in active addiction while focusing on recovery through my social media.
- Works with different veterans outreach programs providing food during holidays and mentoring troubled peers.
Timeline
Cashier/Freight Team Associate
Dollar Tree Stores
01.2026 - Current
Route Manager
Senske Services
11.2021 - 08.2022
Aviation Electricians
US Navy
04.2000 - 06.2006
Benton City High School