Anthony Alaia
Seminole,FL
Summary
Dynamic operations and field leadership professional with extensive experience in emergency medical services, health services supervision, and small business management. Expertise in leading diverse teams, managing daily operations, overseeing scheduling and staffing, conducting thorough incident investigations, enforcing policy compliance, and upholding exceptional standards of care and professionalism. Recognized for strong decision-making capabilities, effective communication skills, and the ability to thrive in fast-paced, high-accountability environments while fostering the development of reliable, cohesive teams. Committed to driving operational excellence and enhancing team performance through strategic leadership and a focus on continuous improvement.
Overview
10
10
years of professional experience
Work History
Health Services Supervisor
Busch Gardens Tampa Bay
01.2025 - Current
- Supervised health service operations, ensuring compliance with regulations and standards.
- Developed training programs for staff on best practices in patient care and safety protocols.
- Implemented quality improvement initiatives, enhancing service delivery and patient satisfaction.
- Coordinated multidisciplinary team meetings to address patient needs and improve care coordination.
Manager / Head Instructor
Bushido Karate Academy
01.2016 - Current
- Led cross-functional teams to implement process improvements and enhance operational efficiency.
- Developed strategic plans that aligned departmental goals with organizational objectives.
- Developed and implemented sales strategies to drive market growth and improve customer satisfaction.
- Developed unique sales approach and identified client needs to expand sales.
- Cultivated strong client relationships to enhance satisfaction and retention.
- Supervised day-to-day operations, ensuring compliance with company policies and procedures.
- Mentored staff to enhance performance and improve customer service standards.
- Boosted social media engagement with compelling content and targeted campaigns.
Emergency Medical Technician
Crisis Center / Transcare
12.2022 - 05.2025
- Provided immediate medical care to patients in emergency situations.
- Collaborated with healthcare teams to facilitate patient transport and treatment.
- Managed emergency scene operations, coordinating with law enforcement and fire services.
- Operated emergency response vehicles while ensuring safety protocols were followed.
- Developed and implemented process improvements for patient care efficiency.
Field Operations Supervisor
Crisis Center / Transcare
06.2023 - 06.2024
- Supervised daily field operations, ensuring compliance with safety regulations and protocols.
- Trained and mentored new staff on operational procedures and best practices.
- Implemented process improvements that enhanced efficiency in service delivery and response times.
- Developed training programs focused on operational excellence and team performance enhancement.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Monitored team performance to assess training requirements and areas in need of improvement.
Behavioral Health Attendant
Crisis Center / Transcare
08.2022 - 12.2022
- Provided compassionate support to clients in mental health crises, ensuring safety and comfort during difficult situations.
- Assisted in implementing crisis intervention strategies to effectively manage client needs and concerns.
- Maintained accurate documentation of client interactions and care plans to ensure continuity of support services.
Seasonal Employee
Bath & Body Works
05.2022 - 07.2022
- Assisted in maintaining store cleanliness and organization to enhance customer experience.
- Collaborated with team members to restock shelves and ensure product availability.
- Engaged customers, providing product knowledge and recommendations to drive sales.
- Supported seasonal promotions by setting up displays according to visual merchandising standards.
Education
GED -
Florida
06.2018
Skills
- Team leadership
- Customer service
- Time management
- EMS expertise
- EMS operations
- Manage patient care
- Patient care assignments
- Training and mentoring
- Staff management
- Operations management
Timeline
Health Services Supervisor
Busch Gardens Tampa Bay
01.2025 - Current
Field Operations Supervisor
Crisis Center / Transcare
06.2023 - 06.2024
Emergency Medical Technician
Crisis Center / Transcare
12.2022 - 05.2025
Behavioral Health Attendant
Crisis Center / Transcare
08.2022 - 12.2022
Seasonal Employee
Bath & Body Works
05.2022 - 07.2022
Manager / Head Instructor
Bushido Karate Academy
01.2016 - Current
GED -
Florida