Hi, I’m
CHARLES T. HAMMOND
CASE MANAGER SUPERVISOR
Smyrna,DE
Summary
Experienced Case Manager Supervisor with a proven track record in operations management, policy enhancement, and team effectiveness. Known for cultivating a positive work culture through targeted personal development initiatives. Disciplined and articulate professional with a forward-thinking approach, committed to ensuring long-term program stability and fostering personnel growth within the organization.
Overview
19
years of professional experience
3
Certifications
Work History
State of Delaware Contractual
HEALTH AND HUMAN SERVICES CASE MANAGER SUPERVISOR
04.2022 - 05.2025
Job overview
- Drafted reports to illustrate operational metrics and forecasted needs.
- Streamlined case management processes, increasing efficiency and allowing for more personalized attention to clients.
- Improved client outcomes by conducting thorough assessments and developing comprehensive case plans.
- Evaluated program effectiveness regularly by analyzing outcome data and implementing improvements where necessary.
- Mentored junior staff members, sharing expertise in case management best practices and building a stronger team overall.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
- Provided leadership, guidance and support to staff members.
- Developed and implemented training programs for staff.
- Aid in the review of Grant and Yearly Progress of Departmental reports.
Walmart Distribution Services
Receiving Team Leader
01.2006 - 04.2022
Job overview
- Implemented robust tracking systems that significantly reduced incidents of misplaced or lost items in the warehouse.
- Worked closely with transportation providers to ensure timely arrivals of shipments while minimizing freight costs.
- Collaborated with management to verify procedural compliance.
- Expedited unloading times by coordinating efficient scheduling of delivery trucks and optimizing dock usage.
- Demonstrated strong problem-solving abilities when dealing with unexpected delays or discrepancies in order deliveries, providing swift resolution and minimizing business impact.
- Collaborated with other departments to improve communication and streamline cross-functional processes.
- Maintained records to inform shipping schedules and supply needs.
- Developed Workflow to ensure Daily and Weekly goals, Assigned Staff placement for safe and efficient production, printed and saved reports for daily production tracking.
- Utilize spreadsheets to document data across various departments.
Benedictine Services
BEHAVIORAL AIDE
01.2013 - 01.2015
Job overview
- Maintained a safe and orderly environment for each patient with clean, disinfected, and well-organized rooms.
- Collected and recorded daily patient information, including observed behaviors, vital signs, and treatment progress.
- Conducted functional behavioral assessments to identify triggers and patterns of behavior, informing intervention strategies.
- Detailed behavioral profiles and coordinated between multiple shifts and situational information.
Education
Southern University And A&M CollegeBaton Rouge, LA
No Degree from Business Administration And Management
05.2001
Skills
Team leadership
Strategic team engagement
Commitment to excellence
Case evaluation
Excel proficiency
Proficient in Microsoft Word
Cross-functional stakeholder coordination
Process documentation
Reporting
Organization
Effective communication
Organizational time strategies
Interests
Current founder and President of a Non-Profit Organization
Volunteer Experience and Leadership
Oversees various ministerial programs
Volunteers as a mentor for students in the Kent County school district
Volunteered as a mentor to over 100 band students as a leader and instructor
Certification
Empowered Leadership
Timeline
Advanced Leadership and Practice
06-2024
Servant Leadership 101
05-2024
Empowered Leadership
04-2024
HEALTH AND HUMAN SERVICES CASE MANAGER SUPERVISOR
State of Delaware Contractual
04.2022 - 05.2025
BEHAVIORAL AIDE
Benedictine Services
01.2013 - 01.2015
Receiving Team Leader
Walmart Distribution Services
01.2006 - 04.2022
Southern University And A&M College
No Degree from Business Administration And Management
05.2001