Anthony Alba
Nebraska Furniture Mart
Omaha,Nebraska
3
years of professional experience
Adaptable individual with a background in conflict resolution and risk management. Skilled in maintaining safety compliance and enhancing participant experiences through effective decision-making and real-time adjustments.
Work History
Customer Pickup Specialist
10 Months- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
- Devised and implemented processes and procedures to streamline operations.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Crew Trainer
1 Year 1 Month- Trained new team members on operational procedures and customer service standards.
- Monitored crew performance and provided constructive feedback to promote continuous improvement.
- Conducted regular evaluations of trainee progress to ensure competency in key tasks and responsibilities.
- Set a positive example for team members by providing high-quality, efficient service.
Referee
11 Months- Developed strategies for conflict resolution, enhancing participant satisfaction and engagement during tournaments.
- Monitored gameplay for safety compliance, addressing hazards promptly to maintain a secure environment.
- Evaluated game flow and made real-time adjustments to optimize player experiences and competitive integrity.
- Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
Education
High School Diploma
- Relevant Coursework: Criminal justice & forensics
- Extracurricular Activities: 1 year of football
Skills
Risk management
Expert problem solving
Decision-making
Conflict resolution
Effective communication
Teamwork and collaboration
Coaching and mentoring
Analytical thinking
Task prioritization
Operational efficiency
Adaptability and flexibility
Manual dexterity
Interests
I enjoy improving personal fitness through regular participation in full contact mixed martial arts as well as boxing.
I enjoy participating in lifting weights for overall physical and mental well-being.
Timeline
Customer Pickup Specialist
Nebraska Furniture Mart
11.2025 - CurrentRead More
Crew Trainer
Raising Cane's
10.2024 - 11.2025Read More
Referee
Mad Cow Paintball
11.2023 - 10.2024Read More
Ralston High School
High School Diploma
Read More