Anthony Alvarez
Chula Vista,CA
Summary
Driven and adaptable professional with a strong work ethic and excellent time management skills, honed at Manna BBQ and National City Golf Course. Expert in enhancing customer satisfaction and streamlining operations, demonstrated by training new staff and boosting repeat business. Proficient in communications and customer satisfaction, aiming to leverage complex problem-solving abilities for impactful results.
Overview
3
3
years of professional experience
Work History
Busser
Manna BBQ
2023.08 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Supported team members with additional tasks, including but not limited to taking orders, serving tables, preparing food, etc.
Driving Range Attendant
National City Golf Course
2021.09 - 2023.08
- Promoted a welcoming atmosphere for novice golfers through patient instruction on basic rules, etiquette, and technique fundamentals.
- Provided exceptional customer service while assisting guests with club selection, proper stance, and swing technique.
- Assisted in marketing efforts to attract new customers through social media promotion and participation in local community events.
- Boosted repeat business by establishing rapport with regular patrons and providing personalized advice on game improvement.
- Improved customer satisfaction by efficiently managing driving range operations and maintaining a clean and organized workspace.
- Streamlined golf ball retrieval process with the effective use of specialized machinery and manual techniques.
- Resolved guest complaints or concerns professionally while maintaining excellent customer service standards at all times.
Education
Bachelor of Arts - Communications
University of California, San Diego
La Jolla, CA07.2024
Skills
- Social Media
- Fast Learner
- Complex Problem-Solving
- Organizational abilities
- Customer Service
- Beginner Level Coding
- Bilingual
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Busser
Manna BBQ
2023.08 - Current
Driving Range Attendant
National City Golf Course
2021.09 - 2023.08
Bachelor of Arts - Communications
University of California, San Diego
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