Anthony Arechiga
Lavon,TX
Summary
With a proven track record at New York Life Insurance Company, I excel in performance analysis and customer relations, showcasing my ability to enhance claims processes and client satisfaction. My technical aptitude and negotiation skills, honed across diverse roles, drive significant improvements in operational efficiency and customer rapport.
Overview
13
13
years of professional experience
Work History
Senior Representative Manager
New York Life Insurance Company
Plano, Texas
07.2020 - 02.2025
- Communicated effectively with policyholders, providing updates and explaining the claims process clearly.
- Monitored the progress of open claims to ensure timely resolution in accordance with company guidelines.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Analyzed data trends in order to identify potential areas of improvement in the overall claims process.
- Utilized claims management software to track claims progress and maintain organized documentation.
- Oversaw TPA claims for organizations including LabCorp, Capital One, and Lowe's.
- Collaborated with Reed Group and Sedgwick to collect information for client payments.
Electrical Apprentice
Amped Up Electric
Ferris, Texas
05.2012 - 07.2020
- Inspected electrical components to identify hazards, defects, or potential repairs in compliance with codes.
- Resolved issues with existing systems and replaced malfunctioning parts.
- Used power construction equipment, measuring devices and testing equipment to complete electrical installations.
- Listened to directives of senior electrical professionals to complete efficient tasks.
- Demonstrated strong foundation of safety knowledge and implemented industry best practices.
Education
Some College (No Degree) - Sports Medicine
Southwestern Assemblies of God University
Waxahachie, TX01-2014
Some College (No Degree) - Sports Medicine
Navarro College
Corsicana, TX01-2013
High School Diploma -
Ferris High School
Ferris, TX05-2012
Skills
- Performance analysis
- CRM proficiency
- Skilled in LeavePro and ViaOne Integration
- Project oversight
- Account servicing
- Customer relations
- Negotiation and problem resolution
- Systems and software expertise
- Project management
- Customer rapport
- Technical aptitude
Affiliations
- Softball player and general sports enthusiast
- Soccer dad to a wonderful little girl and future olympian
Timeline
Senior Representative Manager
New York Life Insurance Company
07.2020 - 02.2025
Electrical Apprentice
Amped Up Electric
05.2012 - 07.2020
Some College (No Degree) - Sports Medicine
Southwestern Assemblies of God University
Some College (No Degree) - Sports Medicine
Navarro College
High School Diploma -
Ferris High School