Anthony Robert Audia
Harwinton,CT
Summary
Highly motivated Automotive Service Manager/Consultant with 19 years of automotive experience. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Self starter, excellent multi-tasker. I take pride in developing relationships with my customer's and providing 5 star service and treatment. The customer comes first and will do what it takes to make sure my customer's are taken care of in a orderly fashion. Proven history and track record of Top Tier KPI index monthly and quarterly. Proven monthly and yearly increases in Gross Profit and Repair Order Growth while maintaining and controlling semi-fixed expenses.
Overview
18
18
years of professional experience
Work History
Automotive Service Manager
Hoffman Auto Group- Nissan
12.2021 - 02.2024
- Established a culture of continuous improvement within the service department by regularly soliciting feedback from staff members regarding potential areas for process enhancement or cost reduction measures.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Enhanced workplace safety by implementing strict protocols for equipment usage, hazardous material handling, and waste disposal procedures.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Achieve 5-10 % increase in productivity in fixed operations, parts and service department.
- Assisted in budget preparation and forecasting activities, ensuring optimal resource allocation to achieve financial objectives.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
- Weekly and Monthly Payroll duties including bonus allocation
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Assistant Service Manager
Hoffman Auto Group(Honda)
06.2015 - 12.2021
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Contacting multiple extended warranty companies to determine coverage and obtain authorization for requested repairs.
- Submit and monitor Honda warranty claims weekly.
- Weekly payroll submission.
- Scheduling appointments for customer's regarding maintenance and/or repairs.
- Maintaining a high Customer Service Index weekly/monthly
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales
Senior Service Advisor
Torrington Honda/ Sullivan Honda
09.2009 - 05.2015
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Handled customer issues with confidence
- Scheduled appointments and answered phone calls regarding customer service requests.
- Dispatched repair orders and jobs to technician's
- Weekly payroll submission.
- Service filing and cashiering.
- Meeting with extended warranty companies direct by phone to obtain authorization for completion on customer repairs.
Service Coordinator/ New and Used Vehicle Sales
Lorensen Automotive Group(Acura Of Avon And Honda)
12.2005 - 09.2009
- Cashiered customer's in the service department and filed repair orders accordingly.
- Scheduled appointments and made service follow up calls after completion of service visit.
- Submitted warranty claims daily and obtained weekly pay statements from manufacturer
- Assisted service advisor's and service manager with finalizing repair orders.
- Sold new and used vehicle's.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Education
No Degree - Business Administration
Northwestern Connecticut Community College
Winsted, CTHigh School Diploma -
Oliver Wolcott Technical High School
Torrington, CT5 2004
Skills
- Operational improvements
- Service planning
- Customer service management
- After-sales support
- Schedule Coordination
- Scheduling
- Invoicing
- Employee Training
- Appointment Setting
- Product Knowledge
- Customer Complaint Resolution
- Contract Management
- Payment processing
- Upselling
- Employee supervision
- Staff Management
- Cost Control
- Customer Relationship Management
- Process Improvement
- Staff Training
- Hiring and Training
- Employee Retention
Timeline
Automotive Service Manager
Hoffman Auto Group- Nissan
12.2021 - 02.2024
Assistant Service Manager
Hoffman Auto Group(Honda)
06.2015 - 12.2021
Senior Service Advisor
Torrington Honda/ Sullivan Honda
09.2009 - 05.2015
Service Coordinator/ New and Used Vehicle Sales
Lorensen Automotive Group(Acura Of Avon And Honda)
12.2005 - 09.2009
No Degree - Business Administration
Northwestern Connecticut Community College
High School Diploma -
Oliver Wolcott Technical High School
Similar Profiles
Florian AniteiFlorian Anitei
Swap Driver at Hoffman Auto GroupSwap Driver at Hoffman Auto Group
Peter TataPeter Tata
Lube Express Technician at Mills Auto Group NissanLube Express Technician at Mills Auto Group Nissan
Alan ByrnesAlan Byrnes
Finance and Sales Manager at Amherst Nissan (Allen Auto Group)Finance and Sales Manager at Amherst Nissan (Allen Auto Group)