Nicholas Davis
East Hartland
Summary
Dynamic automotive professional with extensive experience at Hoffman Auto Group, excelling in service department management and customer relationship management. Proven track record in staff training and KPI tracking, achieving top sales as a service advisor. Skilled in conflict resolution and financial analysis, fostering loyalty and enhancing customer satisfaction.
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
3
3
years of professional experience
Work History
Service Manager Trainee
Hoffman Auto Group
04.2024 - 01.2025
- Resolved customer complaints in professional and timely manner.
- Managed an entire service department with full certified technician staff and service advisor staff.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Face to face interactive selling of vehicle services to contribute to monthly gross profit
- Closely monitored store numbers including gross profit, customer retention, month over month sales, year to date finances, KPI customer survey scores, and presented all metric's monthly to upper management
- Experience with public presentations using powerpoint and Excel.
- Personnel training for service advisor sales positions.
Automotive Service Advisor
Hoffman Auto Group
12.2022 - 04.2024
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- In this position, I became the top grossing service advisor in sales, and became the service advisor trainer for new incoming staff, while maintaining a large loyal customer base.
Honda Parts Specialist
Hoffman Auto Group
10.2021 - 12.2022
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Specialized in Honda repair, using manufacture supplied parts diagrams and training programs.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Education
High School Diploma -
Simsbury High School
Simsbury, CT06-2017
Skills
- Staff management
- Store management
- Service department management
- Customer relationship management
- Team building
- Employee training
- KPI tracking
- Sales strategy
- Financial analysis
- Public speaking
- Conflict resolution
- Problem solving
- Time management
Timeline
Service Manager Trainee
Hoffman Auto Group
04.2024 - 01.2025
Automotive Service Advisor
Hoffman Auto Group
12.2022 - 04.2024
Honda Parts Specialist
Hoffman Auto Group
10.2021 - 12.2022
High School Diploma -
Simsbury High School
Similar Profiles
Florian AniteiFlorian Anitei
Swap Driver at Hoffman Auto GroupSwap Driver at Hoffman Auto Group
Anthony Robert AudiaAnthony Robert Audia
Automotive Service Manager at Hoffman Auto Group- NissanAutomotive Service Manager at Hoffman Auto Group- Nissan
Aisha ChristopherAisha Christopher
Customer Service Representative at United Health GroupCustomer Service Representative at United Health Group