Darian Daniels
Orkin, LLC
Nitro,WV
10
years of professional experience
Motivated team worker with strong self-sufficiency and punctuality. Demonstrated quick learning abilities and a commitment to ongoing professional development. Focused on contributing effectively to team success.
Work History
Service Manager Trainee
4 Months- This position required educational training. I completed two training courses in the first two months. courses. Texas A&M's Termite Biology Course 1 Yr. and Purdue University's Pest Biology 1 Yr. I scored a 98% for Texas A&M. Currently finishing Purdue.
- Acquire a WV Pesticides License
- Led service team performance, reinforcing quality standards and customer retention goals.
- Coached field staff on safety practices, pest control procedures, and service expectations.
- Coordinated technician scheduling, route efficiency, and daily service operations.
- Inspected residential and commercial properties for pest activity, entry points, and conducive conditions.
- Applied targeted treatments using sprayers, dusters, bait stations, and exclusion methods.
- Documented service findings, treatment actions, and follow-up requirements for compliance and continuity.
- Educated customers on sanitation practices, prevention steps, and property maintenance to reduce re-infestation.
Customer Support Manager
5 Months- Led customer support team in resolving service inquiries, scheduling adjustments, and account concerns.
- Monitored call quality, response times, and service standards to maintain consistent customer experience.
- Coordinated cross-functional issue resolution with operations, sales, and branch leadership.
- Coached representatives on de-escalation techniques, service policies, and effective communication.
- Provided guidance and management to 20+ employees across PA, WV, OH, and KY.
- Traveling, whether traveling to train or to travel for a new hire's first day, is expected.
- Implemented workflow improvements to streamline case handling and reduce service delays.
- Trained new team members on CRM navigation, documentation standards, and service procedures.
Customer Service Representative
4 Years 4 Months- Managed inbound customer calls, resolving service questions and scheduling appointments accurately.
- Coordinated technician routes and service visits, balancing customer needs with daily operational priorities.
- Maintained detailed account records, ensuring accurate updates across customer service systems.
- Resolved billing and service concerns promptly, preserving customer satisfaction and retention.
- Trained new representatives on call handling, scheduling procedures, and documentation standards.
- Monitored work orders for completion, following up on outstanding customer requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Store Manager
2 Years 1 Month- Controlled monthly operations budget, minimizing financial discrepancies.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Managed payroll, tax information, and scheduling for the business.
- Personally take care of payroll, tax information and scheduling for the business.
- Managed all business bills and expenses to ensure timely payments.
- Handled all bills and expenses for the business.
Help Desk Analyst II
1 Year 4 Months- Maintained quality levels to prevent critical errors and support team performance targets.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Ensured high customer satisfaction to exceed service standards.
- Maintained call handle time at a minimum to ensure efficient customer service. to remain within business standards.
Sales Representative
1 Year 4 Months- Implemented marketing strategies and techniques to drive revenue growth and enhance customer satisfaction.
- Established professional networks and partnerships to gain insights and support campaigns, fostering long-term business relationships.
- Achieved highest sales figures across day, week, and month as a top-performing employee.
- Communicated with customers to identify needs and recommend tailored solutions.
- Efficiently solved complex problems that impacted management.
- Processed payroll accurately for all employees during final year of employment.
- Prepared W2s for each employee for the 2019 tax year.
Tax Specialist II
1 Year 1 Month- Prepared tax returns, extensions, and tax planning calculations for diverse organizations and individuals, ensuring compliance and maximizing tax benefits.
- Maintained comprehensive records of client tax returns and supporting documentation in secured areas to ensure accuracy and security.
- Provided clients with tailored recommendations to minimize tax liabilities, enhancing their financial outcomes.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Processed payroll and handled end-of-day cash drop-offs at the office.
- Maintained high customer satisfaction for each customer experience.
Sales Representative
5 Months- Corrected data entry errors to prevent duplication and data degradation.
- Obtained scanned records and uploaded to database.
- Oversaw the correction and updating of records and clientele.
- Maintained quality standards to ensure accurate data entry and prevent errors. to prevent critical errors and support team performance targets.
- Scanned documents and saved in database to keep records of essential organizational information.
- Oversaw the correction and updating of records and clients.
Education
No Degree - Accounting, General Studies
High School Diploma
No Degree - Accounting
Skills
Microsoft Office
Operational reporting
Compliance documentation
Financial management
Budget management
Budget management
Hazard communication
Pest control regulations
Workplace safety protocols
Timeline
Service Manager Trainee
Orkin, LLC
06.2026 - CurrentRead More
Customer Support Manager
Orkin, LLC
01.2026 - 06.2026Read More
Customer Service Representative
Orkin, LLC
09.2021 - 01.2026Read More
Store Manager
Twisted Time Vapors
07.2019 - 08.2021Read More
Help Desk Analyst II
Artech Information Systems LLC
03.2019 - 07.2020Read More
Sales Representative
Twisted Time Vapors
11.2017 - 03.2019Read More
Sales Representative
AGENT PIPELINE
04.2017 - 09.2017Read More
Tax Specialist II
H&R Block
12.2016 - 01.2018Read More
Saint Albans High School
High School Diploma
Read More
West Virginia State University
No Degree from Accounting, General Studies
Read More
Southern New Hampshire University
No Degree from Accounting
Read More