ANTHONY BARBERE
Mount Olive
Summary
High-performing manager with over 30 years of automobile manufacture/retailer experience in corporate and dealership environments. Seeking a Senior Management position.
Overview
25
25
years of professional experience
Work History
Aftersales Market Manager
Genesis Motor America
05.2022 - Current
- Achieved sales/service goals and service targets by cultivating and securing new customer relationships.
- Coached service team members in effect strategies and CX techniques.
- Made strategic and successful decisions by documenting and tracking service dealer process activities.
- Liaised between senior management and retailer members to implement effective changes and revitalize market growth.
- Monitor and advise retailer and regional management of retailer’s performance/adherence to policies and procedures in such areas of Customer Retention, Parts Sales, Parts Inventory Control, Fixed Operations Training, Warranty Administration, Consumer Affairs, Customer Satisfaction.
- Work through retailers to implement processes that improve Customer Retention and Customer Satisfaction, manage the resolution of customer complaints within an assigned district
Field Service Engineer
Hyundai Motors
03.1999 - 05.2022
- Manage 38 Hyundai and Genesis Service Departments in NJ/NYC Metro area
- Train new hire Hyundai field employees
- Support Consumer Affair Department with field technical assistance for customer satisfaction and retention
- Direct or indirect relations with product customers
- Problem diagnosing and solving for improving JD Powers IQS/VDS scores
- Assure dealers adhere to Fix It Right
- Identify and report problem "trends" of new models
- Assist global visiting engineers of component and systems analysis
- Support dealer body with in house training, and warranty practices
- Provide regional personnel with latest product repairs/issues
- Develop Field Product Reports and co-author Quality Information Reports
- Attend BBB hearings and mediation cases as expert witness
- Established relationships with contractors or outside support companies
Education
ASE Master Certification -
Automotive Service Excellence
2023
Customer Experience
Disney Insitute
Orlando, FL2023
MBA - Management
Centenary University
Hackettstown, NJ2014
Bachelor of Science - Management
Gannon University
Erie, PA1992
Skills
- Able to develop regional CX improvement strategies, processes, and programs
- Consistently meet goals, deadline-oriented
- Excellent problem-solving abilities
- Brand development relating to CRM
- Staff training/development
- Progress reporting with documentation
Timeline
Aftersales Market Manager
Genesis Motor America
05.2022 - Current
Field Service Engineer
Hyundai Motors
03.1999 - 05.2022
ASE Master Certification -
Automotive Service Excellence
Customer Experience
Disney Insitute
MBA - Management
Centenary University
Bachelor of Science - Management
Gannon University
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