Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Compared vendor prices and negotiated for optimal savings including scanner subscriptions ATF, Tools, and shop supplies.
- Coordinated special projects and managed schedules for all High Performance/Tow Specific units.
- Analyze vehicle data using advanced diagnostic firmware as well as VCI update using Autel. Diag Functions are available using Snap-on edge, Apollo, and Solus not
- Corrected faults and maximized performance by rebuilding Transmission and/or individual component calibration.
- Replace brake pads and rotors, exhaust gasket, and other systems on variety of cars but limited only to euro.
- Maintained awareness of vehicle market needs and TSB relation.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Analyzed vehicle check engine systems (ABS,BCM,ECU,TCM,TPMS,SAS,DPF) via computer-aided testing to determine appropriate repair. not many MB or BMW
- Explained estimates and determined repair timelines to manage customer expectations. Lead Advisor/Tech for all HP,TOW,3-4 speed conversion projects including parts order.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Inspected transmission for conformance to standard Shift algorithm.
- Coordinated with parts department to determine availability of necessary components and special order budget range on certain vehicles.
- Transmission Adapt reset & throttle position re-learn including dual clutch
- Assessed work orders and determined appropriate methods of repairs.
- Performed test such as: misfire, all speed senor data to determine area of fault if no check engine.