Anthony Beasley
Amarillo,TX
Summary
Certified Support Specialist with 3+ years of experience executing highly effective, personable, and intentional support strategies and solutions. In-depth experience in the managing and maintaining servers, end user devices, and workstations in a Windows environment. Consistently pursuing educational growth and adaptability. Seeking opportunity to apply a forward thinking and impactful experiences in an ever-changing industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Level 2 IT Technician
Andrews & Associates
Amarillo, Tx
03.2024 - Current
- Provide on-site support for hardware installations, ensuring seamless integration
into existing systems. - Identify and troubleshoot complex technical issues, and network outages.
- Create and manage user accounts in Microsoft 365, Azure Entra, and Active Directory.
- Participate in planning sessions for IT projects, contributing technical expertise to
ensure successful project outcomes
Technology Support Assistant II
Region 16 Educational Service Center
03.2022 - 08.2023
- Provide Education Agencies with computer workstation support, troubleshooting, installation, and administration.
- Created and configured user accounts and roles in Active Directory, Google Workspace, and Azure Active Directory services.
- Implement environment policies to provide automation of manual tasks including but not limited to software installs, Operating system configurations, and Windows updates.
- Identify IT best practices, develop improvement projects, and mitigate or prevent downtime events such as network outages or security breaches/events.
Computer Technician
Amarillo Independent School District
04.2019 - 08.2020
- Using practices in place, installed, configured, and maintained all computers (est. 2000), mobile devices (iPads, Chromebooks, etc...) (est. 2000), and printers of assigned campuses or buildings within the district, generally four campuses per technician.
- Used ticketing systems to manage and process support actions and requests on-site or remotely using System Center Configuration Manager, now known as Microsoft Endpoint Configuration Manager.
- Ensured device compliance to district network and security policies, reporting any major conflicts to specialized teams.
Managed Services Specialist
Westgate Computers
10.2018 - 04.2019
- Operated full time on a Private School Campus to diagnose and repair student devices, provide on-site or remote technical support, and implemented preventive maintenance procedures.
- Installed, configured, and maintained campus network infrastructure, including new or existing UniFi network devices, such as WAPs and Switches.
- Utilizing Windows Server, managed services including DHCP, Active Directory, and Group Policy.
Lead Technician
UBreakiFix
11.2017 - 09.2018
- Mentored junior technicians in maintenance, repair and reporting duties.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Education
High School Diploma -
Tascosa High School
Amarillo, TX06.2013
Bachelor of Science - Cloud Computing
Western Governors University
Salt Lake City, UT 05.2024 - Current
Skills
- End-User Support
- Hardware/Software Troubleshooting
- Microsoft Windows and Office
- Microsoft 365 Administration
- Networking Concepts
- Network Configuration and Support
- Security Concepts
Certification
- CompTIA A+ Certification, CompTIA - Issued Apr 2019 – Expires Apr 2025
Additional Information
Owner/Operator of Hannah & Anthony Photography LLC - Providing Photography and Videography services for Weddings and Events
Timeline
Bachelor of Science - Cloud Computing
Western Governors University
05.2024 - Current
Level 2 IT Technician
Andrews & Associates
03.2024 - Current
Technology Support Assistant II
Region 16 Educational Service Center
03.2022 - 08.2023
Computer Technician
Amarillo Independent School District
04.2019 - 08.2020
Managed Services Specialist
Westgate Computers
10.2018 - 04.2019
Lead Technician
UBreakiFix
11.2017 - 09.2018
High School Diploma -
Tascosa High School
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