Greyshamil Gracia
Tech Rage IT
SANFORD,FL
Summary
Detail-oriented IT Technician with hands-on experience in managed service provider environments. Skilled in troubleshooting, technical support, and customer service, providing effective solutions across diverse hardware, software, and networking platforms. Seeking IT Support Desk Technician role to leverage these skills while enhancing knowledge in information technology and cybersecurity.
Work History
Level 1 Technician
4 Months- Provide first-level technical support to multiple business clients in a managed service provider environment.
- Receive, triage, troubleshoot, and resolve technical support requests involving computers, networking, software, hardware, and business applications.
- Provide remote and onsite support to end users while maintaining professional and customer-focused communication.
- Troubleshoot Microsoft 365, Active Directory, user accounts, printers, peripherals, software, and network connectivity issues.
- Document technical issues, troubleshooting steps, and resolutions within the ticketing system.
- Assist with computer setup, configuration, software installation, and user onboarding.
- Work with vendors and third-party providers to troubleshoot warranty, service, and technical support issues.
- Prioritize multiple support requests while maintaining effective time management and meeting service expectations.
- Continuously develop technical knowledge by working with a variety of technologies, systems, and client environments.
Education
Bachelor of Science - Cyber Security
Associate of Arts - IT
Skills
Technical troubleshooting
Ticket management
Technical support
System troubleshooting
Active Directory
User Account and Access Support
Hardware and Software Troubleshooting
Networking and Connectivity Troubleshooting
User access management
Customer and End-User Support
End-user support
Managed Services Support
Timeline
Level 1 Technician
Tech Rage IT
06.2026 - CurrentRead More
Seminole State College
Bachelor of Science from Cyber Security
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Seminole State College of Florida
Associate of Arts from IT
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