Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Brandon Garrison

Norco,CA

Summary

Detail-oriented and motivated IT professional with hands-on experience managing complex IT infrastructures, providing technical support, and ensuring smooth operations. Proven success in hardware maintenance, backup strategies, security monitoring, and network connectivity. Expert at project coordination, IT process optimization, and security risk management. Skilled in client IT documentation, vendor/client communication and rapport. Strong analytical mindset; capable of analyzing complex systems and identifying areas for improvement. Effective communicator with excellent interpersonal skills; adept at collaborating with cross-functional teams.

Overview

4
4
years of professional experience

Work History

Level 1 Technician

Systemgo It
Riverside
02.2022 - Current
  • Address issues spanning from single-user environments to extensive enterprise-level systems by offering comprehensive technical support, both remotely and in person to diverse range of clients.
  • Facilitate management and administration of critical systems, such as Windows servers, network equipment, and O365/Azure/Active Directory/Exchange to ensure optimal performance.
  • Engage in variety of IT project tasks, including account cleanup, migrations, onboarding/offboarding procedures, software setup, and patch management to meet organization's evolving needs.
  • Manage both billable time and first-touch closures for Level 1 and Level 2 helpdesk tickets by demonstrating exceptional performance.
  • Served as primary point of escalation and promoted collaboration with Level 1/2 helpdesk team as well as Junior technicians to resolve technical issues in our 100+ client environments.
  • Distinguished as member of exclusive team of engineers, one of three chosen to work closely with two of our most significant and highest-paying "white-glove" clients for providing top-tier service and support in intricate and expansive environments.
  • Examined and maintained security and backup applications, like Sentinel One, Webroot/DNS Protection,and Datto SAAS/Protect.
  • Created and implemented training materials and resources regarding computer troubleshooting and usage.
  • Executed Webroot Phishing campaigns to test and act as a real phishing link that redirected and provided training for clients if they failed it.

Computer Technician II Substitute

Corona Norco School District
Norco
09.2020 - 12.2021
  • Provided comprehensive on-site desktop support for district's school sites, as well as remote support from the main office.
  • Offered insights into identified problem areas and recommended data-driven solutions based on on-site analysis by involving in regular meetings with fellow technicians and network team.
  • Updated and managed IT asset database for assigned school site for accurate and up-to-date records
  • Configured/Processed and deployed significant number of 45K new Chromebook and MiFi devices during the unprecedented COVID-19 crisis of 2020 by collaborating with the IT team.
  • Continued support of all desktops and chromebooks throughout my tenure whether on the physical or software level.
  • Implemented process improvements, managed IT projects, and introduced automation to optimize operations.
  • Achieved standardization and resolution of issues within three months to improve school's technology environment.

Education

High School Diploma -

Norco High School
Norco, CA
06-2014

Some College (No Degree) - Computer Information Systems

Norco Community College
Norco, CA

Skills

  • End User/Helpdesk Support
  • Incident Response
  • Regulatory Compliance
  • Technical Documentation
  • Server Management
  • IT Process Optimization
  • Troubleshooting and Resolution
  • Technical Consulting
  • Project Coordination
  • Effective Communication

Accomplishments

  • Top performer in my last four quarterly reviews with my current company.

Languages

English
Native/ Bilingual

Timeline

Level 1 Technician

Systemgo It
02.2022 - Current

Computer Technician II Substitute

Corona Norco School District
09.2020 - 12.2021

High School Diploma -

Norco High School

Some College (No Degree) - Computer Information Systems

Norco Community College

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Brandon Garrison