Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through 23 years of aviation experience.
Overview
19
19
years of professional experience
Work History
Ramp Agent Supervisor
Southwest Airlines
04.2008 - Current
Improved ramp operations by implementing efficient scheduling and team coordination.
Streamlined baggage handling processes to ensure timely delivery to aircraft and reduce delays.
Boosted employee morale and retention by fostering a positive work environment and providing ongoing support to team members.
Managed personnel effectively, including hiring, training, evaluating performance, and resolving conflicts as needed.
Conducted regular audits of safety procedures to identify areas for improvement and enhance overall workplace safety standards.
Provided feedback on performance metrics regularly which helped identify potential bottlenecks and areas requiring improvement.
Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Coordinated ground crew activities to complete objectives on schedule.
Transferred luggage from aircraft to collection areas safely using diesel tugs.
Tracked flight schedules to promote on-time landings and avoid loading delays.
Optimized space usage when loading cargo and baggage into aircraft compartments.
Ramp Agent
Southwest Airlines
11.2006 - 04.2008
Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 200 daily flights
Fuel Dispatcher
ASIG, Aircraft Service International Group
11.2004 - 11.2006
Optimized fuel distribution by closely monitoring inventory levels and coordinating deliveries.
Enhanced customer satisfaction by ensuring timely and accurate dispatch of fuel orders.
Streamlined communication with drivers, resulting in improved efficiency for pickups and deliveries.
Education
High School Diploma -
Wasson High School
Colorado Springs, CO
Skills
Ramp Service
Decision Making
Ground Operations
Multitasking Abilities
Team Leadership
Operational Efficiency
Personnel Supervision
Problem Solving
Timeline
Ramp Agent Supervisor
Southwest Airlines
04.2008 - Current
Ramp Agent
Southwest Airlines
11.2006 - 04.2008
Fuel Dispatcher
ASIG, Aircraft Service International Group
11.2004 - 11.2006
High School Diploma -
Wasson High School
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