ANTHONY BENTHALL
Round Hill,VA
Summary
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
26
26
years of professional experience
Work History
Senior Technical Product Manager
Adtalem Global Education
Columbia, MD
05.2022 - 06.2024
- Worked closely with the Digital Product Managers and Business stakeholders to construct the backlog and planning for PI Planning which is held every 12 weeks
- Create, prioritize, and maintain the product backlog
- Collaborate with technical leadership to ensure the IT architectural roadmap aligns with the product backlog
- Participate in sprint planning and coordination of feature dependencies
- Create use cases, user stories, and acceptance criteria around the product and communicate them effectively to teams
- Accept /Commit stories into the product baseline using well-documented acceptance criteria
- Coordinate and plan product releases
- Demonstrate the teams’ work to DPMs and Business stakeholders via sprint reviews
- Consistently meet Digital Product Manager’s expectations
- Maintain core responsibilities with minimal supervision and be accountable for work commitments and outcomes.
- Partnered with project team members to identify and quickly address problems.
Senior Program Analyst – Rural Health Care
Universal Service Administrative Company (USAC)
Washington, DC
04.2020 - 04.2022
- Responsible for the handling Administrative Remedy process for RHC and other special projects
- Responsible for writing administrative remedy process
- Understanding of the RHC process of requesting funds through the RHC program
- Daily interactions with other teams within RHC to assist with the processing of administrative remedies
- POC for RHC customers that were requesting an administrative remedy
- Other responsibilities and duties.
Project Manager / Product Owner – EPMO
Universal Service Administrative Company (USAC)
Washington, DC
12.2016 - 04.2020
- Responsible for implementing the ServiceNow Portfolio Project Management (PPM) tool
- Assisted in developing the Enterprise Project Management practices utilizing industry best practices and tools
- Managed Enterprise Data Warehouse project activities for the Enterprise Project Management Office
- Responsible for the implementation of ServiceNow as a Project and Portfolio Management application across the enterprise
- Assisted in creating the USAC Project Management Guidance, a "Best Practices" document to enable and empower project management staff and leaders to develop and increase critical project management skills
- Identified, tracked, and resolved risks, issues, and conflicts across project teams.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Product Owner – Financial Operations
Universal Service Administrative Company (USAC)
Washington, DC
06.2014 - 12.2016
- As the Product Owner, I was responsible for managing several financial and non-financial systems (E-File, Great Plains, and Documentum), including planning, tracking, and support
- Worked effectively across various business groups to gather requirements for creating User Stories, including acceptance criteria and prioritization of the backlog
- TFS was the system that was used to create User Stories and track Sprints
- Created and maintained weekly backlog grooming sessions with business and IT to further refine requirements, tasks, and story points
- Developed and monitored operational results reporting and analysis across Financial Operations
- Gathered requirements from business owners to create and maintain system backlogs for assigned systems
- Collaborated with business and IT to upgrade the USAC Financial System (Great Plains) by identifying functionality that needed to be implemented in six months
- Developed a plan to allow the legacy system to work in parallel, saving three months of work and 2.1 million dollars in annual costs to re-factor the system
- Worked with Cisco Finesse (IVR) system.
Supervisor – Financial Operations Processing
Universal Service Administrative Company (USAC)
Washington, DC
08.2009 - 06.2014
- Managed a team of Assistant Program Managers, Customer Analysts, and Processing Clerks handling over 24,000 inbound requests for customer support on an annual basis
- Responsible for both the inbound Financial Operations Call Center, a high-volume call center, supporting contributors, service providers, and carriers participating in the Universal Service Fund
- Managed a team that processed approximately 80,000 federal forms related to Universal Service annually
- Responsible for managing metrics and managing team turnaround times to ensure accurate and timely data entry for forms processing
- Accountable for User Acceptance Testing for the forms processing system and various initiatives
- As the business owner of all accounts payable customer information, performing regular reviews of the data to maintain clean processing for the financial transactions related to disbursement processing
- Developed a robust quality review process to ensure that accuracy meets and often exceeds established expectations; assumed full responsibility for the success of the end-to-end forms process, including engaging with the Operations Program.
Supervisor of Operations Support
Sybase|365
Reston, VA
03.2008 - 07.2009
- Provided Tier II global technical support to customers for failed and undeliverable messages
- Responsible for managing a team that provided support for issues on the Mobile Messaging team
- Monitored team workloads and assessed their ability to provide end-customer support, identifying areas of strength and weakness and re-allocating work, as needed
- Performed basic troubleshooting, making customer-requested service changes, working & testing with external repair organizations, and managing customer trouble tickets.
Project Manager (Contracting through TEKsystems)
Fannie Mae
Herndon, VA
04.2007 - 12.2007
Project Manager, Systems Support
Nextel Communications
Herndon, VA
08.2001 - 06.2006
Supervisor, Nextel Retail Operations
Nextel Communications
Herndon, VA
08.2001 - 05.2003
Supervisor – Facilities and Capacity Management
Broadband Office, Inc.
Falls Church, VA
02.2000 - 05.2001
800 Provisioner /PIC Recovery
Teligent
Herndon, VA
04.1998 - 02.2000
Education
Bachelor of Science - Business Administration
Elizabeth State University
Skills
- Sprint Planning
- Stakeholder Communication
- Customer Service
- MS Office
- Agile Scrum
- Scrum Processes and Ceremonies
- Product Roadmap
- Salesforce
- Azure DevOps
- ServiceNow (PPM)
- SharePoint
- JIRA
Affiliations
- Life Member of Alpha Phi Alpha Fraternity Incorporated
Certifications
Certified Scrum Product Owner (CSPO)
Certified Scrum Master (CSM)
Product Owner/Product Manager (SAFe)
Timeline
Senior Technical Product Manager
Adtalem Global Education
05.2022 - 06.2024
Senior Program Analyst – Rural Health Care
Universal Service Administrative Company (USAC)
04.2020 - 04.2022
Project Manager / Product Owner – EPMO
Universal Service Administrative Company (USAC)
12.2016 - 04.2020
Product Owner – Financial Operations
Universal Service Administrative Company (USAC)
06.2014 - 12.2016
Supervisor – Financial Operations Processing
Universal Service Administrative Company (USAC)
08.2009 - 06.2014
Supervisor of Operations Support
Sybase|365
03.2008 - 07.2009
Project Manager (Contracting through TEKsystems)
Fannie Mae
04.2007 - 12.2007
Supervisor, Nextel Retail Operations
Nextel Communications
08.2001 - 05.2003
Project Manager, Systems Support
Nextel Communications
08.2001 - 06.2006
Supervisor – Facilities and Capacity Management
Broadband Office, Inc.
02.2000 - 05.2001
800 Provisioner /PIC Recovery
Teligent
04.1998 - 02.2000
Bachelor of Science - Business Administration
Elizabeth State University